How to connect Facebook Messenger and Userback
Create a New Scenario to Connect Facebook Messenger and Userback
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Facebook Messenger, triggered by another scenario, or executed manually (for testing purposes). In most cases, Facebook Messenger or Userback will be your first step. To do this, click "Choose an app," find Facebook Messenger or Userback, and select the appropriate trigger to start the scenario.

Add the Facebook Messenger Node
Select the Facebook Messenger node from the app selection panel on the right.


Facebook Messenger

Configure the Facebook Messenger
Click on the Facebook Messenger node to configure it. You can modify the Facebook Messenger URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Userback Node
Next, click the plus (+) icon on the Facebook Messenger node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.


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Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the Facebook Messenger and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Facebook Messenger and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Userback
Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring Facebook Messenger, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Facebook Messenger and Userback integration works as expected. Depending on your setup, data should flow between Facebook Messenger and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Facebook Messenger and Userback
Userback + Facebook Messenger + Slack: When new feedback is created in Userback, a message is sent to Facebook Messenger. Upon receiving a response in Facebook Messenger, a message is sent to a designated Slack channel to notify the support team.
Userback + Facebook Messenger + Gmail: When new feedback is created in Userback, a summary is sent to the user via Facebook Messenger. If the user replies via Facebook Messenger, their message is forwarded to the customer's email address via Gmail.
Facebook Messenger and Userback integration alternatives

About Facebook Messenger
Connect Facebook Messenger to Latenode to automate customer support or send personalized updates. Build flows to handle inbound messages, trigger actions in other apps, and route conversations intelligently. Use Latenode's visual editor and scripting tools to scale communication workflows with custom logic, without step-based pricing.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
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See how Latenode works
FAQ Facebook Messenger and Userback
How can I connect my Facebook Messenger account to Userback using Latenode?
To connect your Facebook Messenger account to Userback on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Facebook Messenger and click on "Connect".
- Authenticate your Facebook Messenger and Userback accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Userback tickets from Messenger messages?
Yes, you can! With Latenode, automatically create Userback tickets directly from Facebook Messenger messages to streamline feedback, track issues, and ensure prompt resolution. Leverage no-code and AI.
What types of tasks can I perform by integrating Facebook Messenger with Userback?
Integrating Facebook Messenger with Userback allows you to perform various tasks, including:
- Create Userback feedback items from new Facebook Messenger messages.
- Send automated Facebook Messenger replies upon new Userback ticket creation.
- Update Userback ticket status based on Facebook Messenger message content.
- Trigger Facebook Messenger notifications for critical Userback feedback.
- Aggregate Userback feedback summaries in scheduled Facebook Messenger reports.
How secure is Facebook Messenger data within Latenode workflows?
Latenode employs robust encryption and security protocols to protect all data transmitted and stored within workflows, ensuring data privacy.
Are there any limitations to the Facebook Messenger and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Attachment support from Facebook Messenger may require custom handling.
- Rate limits on the Facebook Messenger API can affect high-volume workflows.
- Real-time Userback updates depend on webhooks and network reliability.