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Connect Facebook Messenger to Userback and instantly convert feedback into actionable tasks. Latenode's visual editor and affordable pricing let you build scalable customer feedback loops with custom logic and direct access to APIs.
Connect Facebook Messenger and Userback in minutes with Latenode.
Create Facebook Messenger to Userback workflow
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Facebook Messenger
Userback
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Create a New Scenario to Connect Facebook Messenger and Userback
In the workspace, click the โCreate New Scenarioโ button.
Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Facebook Messenger, triggered by another scenario, or executed manually (for testing purposes). In most cases, Facebook Messenger or Userback will be your first step. To do this, click "Choose an app," find Facebook Messenger or Userback, and select the appropriate trigger to start the scenario.
Add the Facebook Messenger Node
Select the Facebook Messenger node from the app selection panel on the right.
Facebook Messenger
Configure the Facebook Messenger
Click on the Facebook Messenger node to configure it. You can modify the Facebook Messenger URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Userback Node
Next, click the plus (+) icon on the Facebook Messenger node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.
Facebook Messenger
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Userback
Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the Facebook Messenger and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Facebook Messenger and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Userback
Trigger on Webhook
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Facebook Messenger
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Facebook Messenger, Userback, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the Facebook Messenger and Userback integration works as expected. Depending on your setup, data should flow between Facebook Messenger and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Userback + Facebook Messenger + Slack: When new feedback is created in Userback, a message is sent to Facebook Messenger. Upon receiving a response in Facebook Messenger, a message is sent to a designated Slack channel to notify the support team.
Userback + Facebook Messenger + Gmail: When new feedback is created in Userback, a summary is sent to the user via Facebook Messenger. If the user replies via Facebook Messenger, their message is forwarded to the customer's email address via Gmail.
About Facebook Messenger
Connect Facebook Messenger to Latenode to automate customer support or send personalized updates. Build flows to handle inbound messages, trigger actions in other apps, and route conversations intelligently. Use Latenode's visual editor and scripting tools to scale communication workflows with custom logic, without step-based pricing.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
Related categories
How can I connect my Facebook Messenger account to Userback using Latenode?
To connect your Facebook Messenger account to Userback on Latenode, follow these steps:
Can I automatically create Userback tickets from Messenger messages?
Yes, you can! With Latenode, automatically create Userback tickets directly from Facebook Messenger messages to streamline feedback, track issues, and ensure prompt resolution. Leverage no-code and AI.
What types of tasks can I perform by integrating Facebook Messenger with Userback?
Integrating Facebook Messenger with Userback allows you to perform various tasks, including:
How secure is Facebook Messenger data within Latenode workflows?
Latenode employs robust encryption and security protocols to protect all data transmitted and stored within workflows, ensuring data privacy.
Are there any limitations to the Facebook Messenger and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: