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How to connect Fibery and Zendesk
Create a New Scenario to Connect Fibery and Zendesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Fibery, triggered by another scenario, or executed manually (for testing purposes). In most cases, Fibery or Zendesk will be your first step. To do this, click "Choose an app," find Fibery or Zendesk, and select the appropriate trigger to start the scenario.
Add the Fibery Node
Select the Fibery node from the app selection panel on the right.
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Add the Zendesk Node
Next, click the plus (+) icon on the Fibery node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.
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Authenticate Zendesk
Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.
Configure the Fibery and Zendesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Fibery and Zendesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Fibery, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Fibery and Zendesk integration works as expected. Depending on your setup, data should flow between Fibery and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Fibery and Zendesk
Fibery + Zendesk + Slack: When a new feature request is created in Fibery, a Zendesk ticket is automatically created to track the request. A notification is then sent to the product team in Slack to inform them of the new ticket.
Zendesk + Fibery + Google Sheets: This flow tracks Zendesk tickets related to Fibery features. When a Zendesk ticket is updated, specifically when it's resolved, the flow finds the corresponding Fibery feature (using ticket tags or descriptions) and updates a Google Sheet with the resolution time.
Fibery and Zendesk integration alternatives
About Fibery
Sync Fibery's structured data—tasks, projects, wikis—into Latenode for automated workflows. Trigger actions like sending notifications on status changes or updating other tools. Latenode adds logic and integrations Fibery lacks, building complex flows with no code. Automate cross-functional workflows beyond Fibery's native capabilities.
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About Zendesk
Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.
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See how Latenode works
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FAQ Fibery and Zendesk
How can I connect my Fibery account to Zendesk using Latenode?
To connect your Fibery account to Zendesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Fibery and click on "Connect".
- Authenticate your Fibery and Zendesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I sync new Zendesk tickets to Fibery automatically?
Yes, you can! Latenode lets you automate this. Create a workflow to instantly log Zendesk tickets as Fibery items, improving project tracking and response times.
What types of tasks can I perform by integrating Fibery with Zendesk?
Integrating Fibery with Zendesk allows you to perform various tasks, including:
- Create Zendesk tickets from new Fibery feature requests automatically.
- Update Fibery entities when a Zendesk ticket is resolved.
- Sync customer data between Fibery and Zendesk for a unified view.
- Trigger Fibery actions when a high-priority Zendesk ticket arrives.
- Use AI in Latenode to summarize Zendesk tickets into Fibery insights.
How easily can I customize the Fibery-Zendesk data flow?
Latenode offers both no-code blocks and custom JavaScript functions, so tailoring the data flow between Fibery and Zendesk is simple and powerful.
Are there any limitations to the Fibery and Zendesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations might require JavaScript knowledge.
- Rate limits of Fibery and Zendesk APIs apply.
- Initial setup requires understanding of both Fibery and Zendesk structures.
