How to connect Freshdesk and ABC Fitness Solutions
Create a New Scenario to Connect Freshdesk and ABC Fitness Solutions
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or ABC Fitness Solutions will be your first step. To do this, click "Choose an app," find Freshdesk or ABC Fitness Solutions, and select the appropriate trigger to start the scenario.

Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.


Freshdesk

Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the ABC Fitness Solutions Node
Next, click the plus (+) icon on the Freshdesk node, select ABC Fitness Solutions from the list of available apps, and choose the action you need from the list of nodes within ABC Fitness Solutions.


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ABC Fitness Solutions

Authenticate ABC Fitness Solutions
Now, click the ABC Fitness Solutions node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your ABC Fitness Solutions settings. Authentication allows you to use ABC Fitness Solutions through Latenode.
Configure the Freshdesk and ABC Fitness Solutions Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and ABC Fitness Solutions Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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ABC Fitness Solutions
Trigger on Webhook
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Freshdesk
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Webhook response

Save and Activate the Scenario
After configuring Freshdesk, ABC Fitness Solutions, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and ABC Fitness Solutions integration works as expected. Depending on your setup, data should flow between Freshdesk and ABC Fitness Solutions (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Freshdesk and ABC Fitness Solutions
Freshdesk + ABC Fitness Solutions + Slack: When a new support ticket is created in Freshdesk regarding gym memberships, the automation will find the customer in ABC Fitness Solutions. Then, a notification containing the ticket details and customer information will be sent to a designated Slack channel.
Freshdesk + ABC Fitness Solutions + Google Sheets: When a Freshdesk ticket is updated, specifically when the ticket is resolved, the automation will extract relevant customer information from ABC Fitness Solutions and log the membership cancellation details into a specified Google Sheet.
Freshdesk and ABC Fitness Solutions integration alternatives

About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About ABC Fitness Solutions
Sync ABC Fitness Solutions data (memberships, schedules) into Latenode. Automate personalized email/SMS reminders based on class bookings. Trigger follow-ups, track attendance, and update other systems (like accounting) with ease. Use Latenode's visual editor to design custom fitness workflows, scale your operations, and reduce manual data entry.
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See how Latenode works
FAQ Freshdesk and ABC Fitness Solutions
How can I connect my Freshdesk account to ABC Fitness Solutions using Latenode?
To connect your Freshdesk account to ABC Fitness Solutions on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Freshdesk and click on "Connect".
- Authenticate your Freshdesk and ABC Fitness Solutions accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Freshdesk tickets from new ABC Fitness Solutions member sign-ups?
Yes, you can! Latenode lets you automate ticket creation, ensuring seamless support workflows. This saves time and improves member communication, using visual, low-code automation.
What types of tasks can I perform by integrating Freshdesk with ABC Fitness Solutions?
Integrating Freshdesk with ABC Fitness Solutions allows you to perform various tasks, including:
- Create Freshdesk tickets when a new member signs up in ABC Fitness Solutions.
- Update member details in ABC Fitness Solutions when a ticket is resolved.
- Send automated welcome emails via Freshdesk for new ABC Fitness Solutions members.
- Trigger ABC Fitness Solutions actions based on Freshdesk ticket status changes.
- Sync membership data between Freshdesk and ABC Fitness Solutions daily.
How secure is my Freshdesk data when using Latenode's integration?
Latenode employs robust security measures, including encryption and access controls, to protect your Freshdesk and ABC Fitness Solutions data during integration.
Are there any limitations to the Freshdesk and ABC Fitness Solutions integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- The number of API requests to Freshdesk and ABC Fitness Solutions is subject to their respective API rate limits.
- Complex data transformations may require JavaScript coding within Latenode.
- Real-time data synchronization depends on the polling frequency configured in Latenode.