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Auto-summarize Freshdesk tickets using AI: Perplexity for faster agent response times. Latenode's visual editor simplifies the AI integration, and pay-per-use pricing makes it affordable to process every ticket. Customize further with JavaScript.
Connect Freshdesk and AI: Perplexity in minutes with Latenode.
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Create a New Scenario to Connect Freshdesk and AI: Perplexity
In the workspace, click the โCreate New Scenarioโ button.
Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or AI: Perplexity will be your first step. To do this, click "Choose an app," find Freshdesk or AI: Perplexity, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the AI: Perplexity Node
Next, click the plus (+) icon on the Freshdesk node, select AI: Perplexity from the list of available apps, and choose the action you need from the list of nodes within AI: Perplexity.
Freshdesk
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AI: Perplexity
Authenticate AI: Perplexity
Now, click the AI: Perplexity node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your AI: Perplexity settings. Authentication allows you to use AI: Perplexity through Latenode.
Configure the Freshdesk and AI: Perplexity Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and AI: Perplexity Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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AI: Perplexity
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, AI: Perplexity, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the Freshdesk and AI: Perplexity integration works as expected. Depending on your setup, data should flow between Freshdesk and AI: Perplexity (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + AI: Perplexity + Slack: When a new critical ticket is created in Freshdesk, Perplexity AI summarizes the ticket content. Then, a message containing the summary is sent to a designated Slack channel for immediate attention.
Freshdesk + AI: Perplexity + Google Sheets: When a new ticket is created or updated in Freshdesk, Perplexity AI analyzes the ticket data for trends. The identified insights are then logged into a specified Google Sheet for reporting and analysis.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About AI: Perplexity
Integrate Perplexity AI in Latenode to automate research and content creation. Get instant, accurate answers and summaries inside your workflows. Use AI: Perplexity to enrich data, generate reports, or classify information. Automate complex tasks by combining AI results with other apps and logic in Latenode.
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How can I connect my Freshdesk account to AI: Perplexity using Latenode?
To connect your Freshdesk account to AI: Perplexity on Latenode, follow these steps:
Can I automatically summarize Freshdesk tickets using AI: Perplexity?
Yes, using Latenode, you can automate ticket summarization. This saves agent time by providing quick insights, enhancing efficiency and support quality with AI-powered analysis.
What types of tasks can I perform by integrating Freshdesk with AI: Perplexity?
Integrating Freshdesk with AI: Perplexity allows you to perform various tasks, including:
How do I trigger workflows based on new Freshdesk ticket creation?
Latenode lets you use a Freshdesk trigger to start workflows when a new ticket is created, enabling real-time automation.
Are there any limitations to the Freshdesk and AI: Perplexity integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: