How to connect Freshdesk and Generatebanners
Create a New Scenario to Connect Freshdesk and Generatebanners
In the workspace, click the βCreate New Scenarioβ button.

Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Generatebanners will be your first step. To do this, click "Choose an app," find Freshdesk or Generatebanners, and select the appropriate trigger to start the scenario.

Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.


Freshdesk

Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Generatebanners Node
Next, click the plus (+) icon on the Freshdesk node, select Generatebanners from the list of available apps, and choose the action you need from the list of nodes within Generatebanners.


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Generatebanners


Authenticate Generatebanners
Now, click the Generatebanners node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Generatebanners settings. Authentication allows you to use Generatebanners through Latenode.
Configure the Freshdesk and Generatebanners Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Generatebanners Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donβt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Generatebanners
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response


Save and Activate the Scenario
After configuring Freshdesk, Generatebanners, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Freshdesk and Generatebanners integration works as expected. Depending on your setup, data should flow between Freshdesk and Generatebanners (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Freshdesk and Generatebanners
Freshdesk + Generatebanners + Slack: When a new high-priority ticket arrives in Freshdesk, automatically generate a banner ad using Generatebanners to promote related services. Then, alert the marketing team about the new banner via a message in a designated Slack channel.
Generatebanners + Freshdesk + Google Sheets: When a new banner image is created in Generatebanners, log its performance data, including any related Freshdesk ticket IDs found via keyword analysis of the banner's content, into a Google Sheets spreadsheet.
Freshdesk and Generatebanners integration alternatives

About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Generatebanners
Use Generatebanners in Latenode to automate dynamic banner creation for ads or social media. Generate visuals based on data from your CRM, database, or spreadsheets. Update campaigns in real-time, triggered by events. Latenode's flexible logic and API tools let you customize banner generation, avoiding manual design updates and scaling your output.
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FAQ Freshdesk and Generatebanners
How can I connect my Freshdesk account to Generatebanners using Latenode?
To connect your Freshdesk account to Generatebanners on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Freshdesk and click on "Connect".
- Authenticate your Freshdesk and Generatebanners accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create banners for new Freshdesk tickets?
Yes! Latenode lets you automate banner creation based on new Freshdesk tickets. Use AI steps to tailor banners, saving time and ensuring consistent branding, all without coding.
What types of tasks can I perform by integrating Freshdesk with Generatebanners?
Integrating Freshdesk with Generatebanners allows you to perform various tasks, including:
- Generate a banner when a high-priority ticket is created.
- Update a banner with ticket status changes automatically.
- Create unique banners for each support agent's signature.
- Use ticket data to personalize marketing banners.
- Archive banners of resolved tickets in a designated folder.
WhatFreshdeskdatatypescanIusewithGeneratebannersinLatenode?
You can use ticket details, customer information, and agent data. Latenode's flexible data mapping ensures seamless transfer for dynamic banner generation.
Are there any limitations to the Freshdesk and Generatebanners integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex banner designs may require custom JavaScript code.
- Rate limits imposed by Freshdesk and Generatebanners still apply.
- Large banner generation volumes require careful workflow optimization.