Trigger
Freshdesk and Intercom integration
Automate Freshdesk + Intercom workflows
Connect Freshdesk and Intercom to automate customer support workflows, sync tickets and conversations, and deliver seamless service across multiple channels without manual data transfer.
Free plan availableNo credit cardDeploy in 5 min
Capabilities
Triggers & Actions
Every event and operation available when connecting Freshdesk and Intercom — from both apps.
Trigger
New Ticket
Trigger
New Ticket Note
Trigger
Update Contact
Trigger
Update Ticket
Trigger
Conversation Closed (Instant)
Setup
Connect both apps in 3 steps
No developer needed. From credentials to live workflow in under 10 minutes.
01
Connect Freshdesk
Authenticate Freshdesk in Latenode's Credentials panel. You'll need access to your Freshdesk account and permissions to create connections.
02
Connect Intercom
Add Intercom credentials (OAuth or API key, depending on the app). Latenode stores credentials securely and never saves your passwords.
03
Build and go live
Pick a trigger and an action, test with real data, then toggle your workflow to Live — done.
Build your Freshdesk + Intercom automation
Choose a trigger and an action to build your workflow.
When this happens in Freshdesk...
...do this in Intercom
Or
Describe your automation — press Build to open it in the editor.
Yes! Latenode provides a native integration between Freshdesk and Intercom. You can connect them in minutes using our visual workflow builder — no coding required.
Use cases
Explore each app
Start from either hub, then mix triggers and actions with the rest of your stack.
About Freshdesk
Freshdesk is a cloud-based customer support software that enables businesses to manage customer inquiries across multiple channels, including email, phone, chat, and social media. It offers features such as ticketing, automation, knowledge base management, and performance analytics to streamline support operations. With intuitive integrations and customizable workflows, Freshdesk helps teams collaborate efficiently, enhance customer engagement, and improve response times, ensuring a seamless support experience for users.
Learn moreAbout Intercom
Intercom is a customer engagement platform that helps businesses communicate with their users through personalized messaging, chatbots, and support tools. It streamlines customer interactions by enabling targeted messaging based on user behavior and profile, allowing for timely support and engagement across multiple channels. With powerful automation capabilities, businesses can enhance their customer experience, gather insights through analytics, and provide efficient support, all while building stronger relationships with their users.
Learn moreStart automating Freshdesk + Intercom today
Join 14,000+ teams who use Latenode to build powerful, reliable automations — without writing a line of code.
Get started freeFree plan · No credit card · 5-minute setup