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Automatically track support agent time in Jibble based on Freshdesk ticket status changes. Latenode’s visual editor simplifies the logic, adds custom JavaScript, and scales affordably as your support volume grows.
Connect Freshdesk and Jibble in minutes with Latenode.
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Create a New Scenario to Connect Freshdesk and Jibble
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Jibble will be your first step. To do this, click "Choose an app," find Freshdesk or Jibble, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Jibble Node
Next, click the plus (+) icon on the Freshdesk node, select Jibble from the list of available apps, and choose the action you need from the list of nodes within Jibble.
Freshdesk
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Jibble
Authenticate Jibble
Now, click the Jibble node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Jibble settings. Authentication allows you to use Jibble through Latenode.
Configure the Freshdesk and Jibble Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Jibble Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Jibble
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, Jibble, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and Jibble integration works as expected. Depending on your setup, data should flow between Freshdesk and Jibble (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + Jibble + Slack: When a ticket is updated in Freshdesk, the automation checks if the agent's Jibble status is 'working'. If the agent is working, a notification is sent to a Slack channel.
Jibble + Freshdesk + Google Sheets: When a new clock in or out event occurs in Jibble, the automation finds the associated Freshdesk ticket. The time entry details are then added to a Google Sheet for tracking time spent on tickets.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Jibble
Jibble streamlines time tracking. Connect it to Latenode to automate payroll, project costing, or attendance alerts. Send Jibble data to accounting software or HR platforms automatically. Use Latenode's visual editor to create custom rules and notifications based on employee time entries, eliminating manual data transfer and ensuring accurate records.
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How can I connect my Freshdesk account to Jibble using Latenode?
To connect your Freshdesk account to Jibble on Latenode, follow these steps:
Can I track support agent time against specific Freshdesk tickets?
Yes, you can! Latenode allows you to seamlessly integrate Jibble's time tracking data with Freshdesk tickets, providing enhanced reporting and efficient resource allocation.
What types of tasks can I perform by integrating Freshdesk with Jibble?
Integrating Freshdesk with Jibble allows you to perform various tasks, including:
Can I trigger workflows based on Freshdesk ticket properties?
Yes! Latenode allows workflows to trigger based on any Freshdesk ticket property, enabling powerful, customized automations with Jibble or other apps.
Are there any limitations to the Freshdesk and Jibble integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: