.svg){kind=icon}
How to connect Freshdesk and Jibble
Create a New Scenario to Connect Freshdesk and Jibble
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Jibble will be your first step. To do this, click "Choose an app," find Freshdesk or Jibble, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
+
1
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Jibble Node
Next, click the plus (+) icon on the Freshdesk node, select Jibble from the list of available apps, and choose the action you need from the list of nodes within Jibble.
1
Freshdesk
⚙
+
2
Jibble
Authenticate Jibble
Now, click the Jibble node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Jibble settings. Authentication allows you to use Jibble through Latenode.
Configure the Freshdesk and Jibble Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Jibble Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
⚙
6
AI Anthropic Claude 3
⚙
+
7
Jibble
1
Trigger on Webhook
⚙
2
Freshdesk
⚙
⚙
3
Iterator
⚙
+
4
Webhook response
Save and Activate the Scenario
After configuring Freshdesk, Jibble, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and Jibble integration works as expected. Depending on your setup, data should flow between Freshdesk and Jibble (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Freshdesk and Jibble
Freshdesk + Jibble + Slack: When a ticket is updated in Freshdesk, the automation checks if the agent's Jibble status is 'working'. If the agent is working, a notification is sent to a Slack channel.
Jibble + Freshdesk + Google Sheets: When a new clock in or out event occurs in Jibble, the automation finds the associated Freshdesk ticket. The time entry details are then added to a Google Sheet for tracking time spent on tickets.
Freshdesk and Jibble integration alternatives
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
Related categories
About Jibble
Jibble streamlines time tracking. Connect it to Latenode to automate payroll, project costing, or attendance alerts. Send Jibble data to accounting software or HR platforms automatically. Use Latenode's visual editor to create custom rules and notifications based on employee time entries, eliminating manual data transfer and ensuring accurate records.
Similar apps
Related categories
See how Latenode works
.svg)
.png)
FAQ Freshdesk and Jibble
How can I connect my Freshdesk account to Jibble using Latenode?
To connect your Freshdesk account to Jibble on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Freshdesk and click on "Connect".
- Authenticate your Freshdesk and Jibble accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I track support agent time against specific Freshdesk tickets?
Yes, you can! Latenode allows you to seamlessly integrate Jibble's time tracking data with Freshdesk tickets, providing enhanced reporting and efficient resource allocation.
What types of tasks can I perform by integrating Freshdesk with Jibble?
Integrating Freshdesk with Jibble allows you to perform various tasks, including:
- Automatically log time spent on a ticket when its status changes.
- Create Jibble timesheets based on resolved Freshdesk tickets.
- Send notifications to Slack when time entries exceed predefined thresholds.
- Calculate support team efficiency based on Jibble time data and Freshdesk metrics.
- Generate reports showing time spent per ticket type or customer segment.
Can I trigger workflows based on Freshdesk ticket properties?
Yes! Latenode allows workflows to trigger based on any Freshdesk ticket property, enabling powerful, customized automations with Jibble or other apps.
Are there any limitations to the Freshdesk and Jibble integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical data synchronization might require custom scripting or batch processing.
- Complex Jibble configurations might need advanced Latenode logic or JavaScript nodes.
- Rate limits of Freshdesk and Jibble APIs may affect high-volume workflows.
