.svg){kind=icon}
How to connect Freshdesk and JustCall
Create a New Scenario to Connect Freshdesk and JustCall
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or JustCall will be your first step. To do this, click "Choose an app," find Freshdesk or JustCall, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
+
1
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the JustCall Node
Next, click the plus (+) icon on the Freshdesk node, select JustCall from the list of available apps, and choose the action you need from the list of nodes within JustCall.
1
Freshdesk
⚙
+
2
JustCall
Authenticate JustCall
Now, click the JustCall node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your JustCall settings. Authentication allows you to use JustCall through Latenode.
Configure the Freshdesk and JustCall Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and JustCall Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
⚙
6
AI Anthropic Claude 3
⚙
+
7
JustCall
1
Trigger on Webhook
⚙
2
Freshdesk
⚙
⚙
3
Iterator
⚙
+
4
Webhook response
Save and Activate the Scenario
After configuring Freshdesk, JustCall, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and JustCall integration works as expected. Depending on your setup, data should flow between Freshdesk and JustCall (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Freshdesk and JustCall
Freshdesk + JustCall + Slack: When a new ticket is created in Freshdesk, trigger a call to the contact in JustCall and notify the support team via a Slack channel message.
JustCall + Freshdesk + Google Sheets: When a call is missed in JustCall, find or create the contact in Freshdesk and then add the call details as a new row in Google Sheets.
Freshdesk and JustCall integration alternatives
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
Related categories
About JustCall
Use JustCall in Latenode to automate call workflows: trigger calls based on CRM updates, send SMS follow-ups, and log call data. Latenode adds visual flow control, custom logic, and data enrichment missing in basic JustCall setups. Create complex, scalable call-centric processes with no-code tools and flexible JavaScript.
Similar apps
Related categories
See how Latenode works
.svg)
.png)
FAQ Freshdesk and JustCall
How can I connect my Freshdesk account to JustCall using Latenode?
To connect your Freshdesk account to JustCall on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Freshdesk and click on "Connect".
- Authenticate your Freshdesk and JustCall accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Freshdesk tickets from JustCall call summaries?
Yes, you can! Latenode's AI block analyzes call transcripts and automatically creates tickets in Freshdesk, saving time and ensuring no issue goes unaddressed.
What types of tasks can I perform by integrating Freshdesk with JustCall?
Integrating Freshdesk with JustCall allows you to perform various tasks, including:
- Automatically creating Freshdesk tickets for missed JustCall calls.
- Logging JustCall call details as notes in Freshdesk tickets.
- Updating Freshdesk ticket status based on JustCall call outcomes.
- Sending SMS notifications via JustCall for new Freshdesk ticket assignments.
- Triggering JustCall callbacks when a Freshdesk ticket reaches a specific status.
How do I handle large call volumes with Freshdesk on Latenode?
Latenode scales seamlessly. Use parallel processing and robust error handling to manage high call volumes without performance bottlenecks.
Are there any limitations to the Freshdesk and JustCall integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex call flows requiring advanced conditional logic may need custom JavaScript.
- Real-time data synchronization depends on the API rate limits of Freshdesk and JustCall.
- Initial setup requires understanding of Freshdesk and JustCall data structures.
