.svg){kind=icon}
How to connect Freshdesk and Mailhook
Create a New Scenario to Connect Freshdesk and Mailhook
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Mailhook will be your first step. To do this, click "Choose an app," find Freshdesk or Mailhook, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
+
1
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Mailhook Node
Next, click the plus (+) icon on the Freshdesk node, select Mailhook from the list of available apps, and choose the action you need from the list of nodes within Mailhook.
1
Freshdesk
⚙
+
2
Mailhook
Authenticate Mailhook
Now, click the Mailhook node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Mailhook settings. Authentication allows you to use Mailhook through Latenode.
Configure the Freshdesk and Mailhook Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Mailhook Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
⚙
6
AI Anthropic Claude 3
⚙
+
7
Mailhook
1
Trigger on Webhook
⚙
2
Freshdesk
⚙
⚙
3
Iterator
⚙
+
4
Webhook response
Save and Activate the Scenario
After configuring Freshdesk, Mailhook, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and Mailhook integration works as expected. Depending on your setup, data should flow between Freshdesk and Mailhook (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Freshdesk and Mailhook
Freshdesk + Mailhook + Slack: When a new ticket is created in Freshdesk, an email is sent via Mailhook. The details of the new ticket are then posted in a designated Slack channel.
Mailhook + Freshdesk + Google Sheets: Upon receiving an email via Mailhook, the flow finds and updates the corresponding ticket in Freshdesk by adding a note. Then, the email content is logged as a new row in Google Sheets.
Freshdesk and Mailhook integration alternatives
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
Related categories
About Mailhook
Use Mailhook in Latenode to instantly capture incoming emails and parse their contents into usable data. Trigger workflows on specific email events, like form submissions or order confirmations. Route parsed data to other apps, databases, or AI models for advanced processing. Automate email handling without code and scale as needed.
Similar apps
Related categories
See how Latenode works
.svg)
.png)
FAQ Freshdesk and Mailhook
How can I connect my Freshdesk account to Mailhook using Latenode?
To connect your Freshdesk account to Mailhook on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Freshdesk and click on "Connect".
- Authenticate your Freshdesk and Mailhook accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Freshdesk tickets from Mailhook submissions?
Yes, you can! Latenode allows you to automatically create tickets, ensuring no customer request is missed. Benefit from faster response times and improved customer satisfaction.
What types of tasks can I perform by integrating Freshdesk with Mailhook?
Integrating Freshdesk with Mailhook allows you to perform various tasks, including:
- Automatically create Freshdesk tickets from new Mailhook form submissions.
- Update Freshdesk tickets based on data sent through Mailhook.
- Send customized email notifications via Mailhook upon ticket creation.
- Trigger Mailhook webhooks when a Freshdesk ticket is resolved.
- Enrich Freshdesk ticket data with information from Mailhook entries.
Can I use JavaScript to transform Freshdesk data on Latenode?
Yes, Latenode allows you to use JavaScript to transform Freshdesk data, providing unmatched flexibility for complex data manipulation.
Are there any limitations to the Freshdesk and Mailhook integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations might require JavaScript coding.
- Rate limits of Freshdesk and Mailhook APIs may affect high-volume workflows.
- Attachments larger than 10MB might not be fully supported.
