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Connect Freshdesk to Moxie for automated customer support escalation. Using Latenode's visual editor, easily build custom workflows that transfer complex cases, adding advanced logic with JavaScript and scaling affordably as support volume grows.
Connect Freshdesk and Moxie in minutes with Latenode.
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Create a New Scenario to Connect Freshdesk and Moxie
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Moxie will be your first step. To do this, click "Choose an app," find Freshdesk or Moxie, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Moxie Node
Next, click the plus (+) icon on the Freshdesk node, select Moxie from the list of available apps, and choose the action you need from the list of nodes within Moxie.
Freshdesk
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Moxie
Authenticate Moxie
Now, click the Moxie node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Moxie settings. Authentication allows you to use Moxie through Latenode.
Configure the Freshdesk and Moxie Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Moxie Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Moxie
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, Moxie, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Freshdesk and Moxie integration works as expected. Depending on your setup, data should flow between Freshdesk and Moxie (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + Slack: When a new ticket is created in Freshdesk, the flow checks if the ticket description or subject contains specific keywords related to Moxie. If a keyword is found, a notification is sent to a designated Slack channel to alert the support team.
Moxie + Freshdesk + Google Sheets: When a new form submission is created in Moxie, the flow retrieves corresponding ticket information from Freshdesk using contact details and logs the Moxie user survey results along with relevant Freshdesk ticket data into a Google Sheets spreadsheet for analysis.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Moxie
Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.
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How can I connect my Freshdesk account to Moxie using Latenode?
To connect your Freshdesk account to Moxie on Latenode, follow these steps:
Can I automatically escalate Freshdesk tickets to Moxie chat?
Yes, you can! Latenode allows seamless escalation based on ticket criteria. Improve response times & customer satisfaction by connecting your support channels efficiently.
What types of tasks can I perform by integrating Freshdesk with Moxie?
Integrating Freshdesk with Moxie allows you to perform various tasks, including:
How can I trigger workflows based on Freshdesk ticket updates?
Use Latenode's Freshdesk trigger to start workflows when tickets are created, updated, or resolved. Customize the logic with JavaScript or AI for advanced handling.
Are there any limitations to the Freshdesk and Moxie integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: