How to connect Freshdesk and Moxie
Create a New Scenario to Connect Freshdesk and Moxie
In the workspace, click the βCreate New Scenarioβ button.

Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Moxie will be your first step. To do this, click "Choose an app," find Freshdesk or Moxie, and select the appropriate trigger to start the scenario.

Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.


Freshdesk

Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Moxie Node
Next, click the plus (+) icon on the Freshdesk node, select Moxie from the list of available apps, and choose the action you need from the list of nodes within Moxie.


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Moxie

Authenticate Moxie
Now, click the Moxie node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Moxie settings. Authentication allows you to use Moxie through Latenode.
Configure the Freshdesk and Moxie Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Moxie Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donβt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Moxie
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Freshdesk, Moxie, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Freshdesk and Moxie integration works as expected. Depending on your setup, data should flow between Freshdesk and Moxie (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Freshdesk and Moxie
Freshdesk + Slack: When a new ticket is created in Freshdesk, the flow checks if the ticket description or subject contains specific keywords related to Moxie. If a keyword is found, a notification is sent to a designated Slack channel to alert the support team.
Moxie + Freshdesk + Google Sheets: When a new form submission is created in Moxie, the flow retrieves corresponding ticket information from Freshdesk using contact details and logs the Moxie user survey results along with relevant Freshdesk ticket data into a Google Sheets spreadsheet for analysis.
Freshdesk and Moxie integration alternatives

About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Moxie
Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.
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See how Latenode works
FAQ Freshdesk and Moxie
How can I connect my Freshdesk account to Moxie using Latenode?
To connect your Freshdesk account to Moxie on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Freshdesk and click on "Connect".
- Authenticate your Freshdesk and Moxie accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically escalate Freshdesk tickets to Moxie chat?
Yes, you can! Latenode allows seamless escalation based on ticket criteria. Improve response times & customer satisfaction by connecting your support channels efficiently.
What types of tasks can I perform by integrating Freshdesk with Moxie?
Integrating Freshdesk with Moxie allows you to perform various tasks, including:
- Automatically create Moxie chats from new high-priority Freshdesk tickets.
- Update Freshdesk tickets with transcripts of Moxie live chat conversations.
- Trigger personalized Moxie chat greetings based on Freshdesk customer data.
- Send Freshdesk knowledge base articles directly within Moxie chat sessions.
- Close Freshdesk tickets automatically upon resolution in Moxie chat.
How can I trigger workflows based on Freshdesk ticket updates?
Use Latenode's Freshdesk trigger to start workflows when tickets are created, updated, or resolved. Customize the logic with JavaScript or AI for advanced handling.
Are there any limitations to the Freshdesk and Moxie integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Rate limits of the Freshdesk and Moxie APIs apply.
- Historical data migration requires custom workflow design.