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Connect Freshdesk to Nimble to enrich support tickets with CRM data for faster resolutions and personalized service. Latenode’s visual editor and JavaScript support allow custom workflows that scale affordably.
Connect Freshdesk and Nimble in minutes with Latenode.
Create Freshdesk to Nimble workflow
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Create a New Scenario to Connect Freshdesk and Nimble
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Nimble will be your first step. To do this, click "Choose an app," find Freshdesk or Nimble, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Nimble Node
Next, click the plus (+) icon on the Freshdesk node, select Nimble from the list of available apps, and choose the action you need from the list of nodes within Nimble.
Freshdesk
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Nimble
Authenticate Nimble
Now, click the Nimble node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Nimble settings. Authentication allows you to use Nimble through Latenode.
Configure the Freshdesk and Nimble Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Nimble Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Nimble
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, Nimble, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and Nimble integration works as expected. Depending on your setup, data should flow between Freshdesk and Nimble (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + Nimble + Slack: When a new ticket is created in Freshdesk, find the corresponding contact in Nimble using their email. Then, post the ticket details and contact information to a designated Slack channel for quicker context and collaboration.
Nimble + Freshdesk + Google Sheets: When a new contact is created in Nimble, find any associated tickets in Freshdesk using the contact's email. Log the new Nimble contact details along with any found Freshdesk ticket information into a Google Sheet for weekly customer service performance reports.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Nimble
Use Nimble within Latenode to enrich contact data and automate outreach. Update your CRM, personalize emails, and trigger follow-ups based on engagement—all visually. Latenode handles the workflow logic and scale, while Nimble provides targeted contact intelligence for smarter automation.
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How can I connect my Freshdesk account to Nimble using Latenode?
To connect your Freshdesk account to Nimble on Latenode, follow these steps:
Can I automatically update Nimble contacts from new Freshdesk tickets?
Yes, you can! Latenode allows real-time updates, keeping your Nimble contacts synchronized with Freshdesk ticket data. Enhance customer engagement with up-to-date information effortlessly.
What types of tasks can I perform by integrating Freshdesk with Nimble?
Integrating Freshdesk with Nimble allows you to perform various tasks, including:
Can I use JavaScript to transform data between Freshdesk and Nimble?
Yes! Latenode's JavaScript blocks let you transform data, handle complex logic, and tailor the integration to your exact needs.
Are there any limitations to the Freshdesk and Nimble integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: