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Connect Freshdesk and Odoo to streamline support-driven order management. Latenode’s visual editor simplifies building logic to escalate support tickets into Odoo orders, and scale your workflows affordably with execution-based pricing.
Connect Freshdesk and Odoo in minutes with Latenode.
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Create a New Scenario to Connect Freshdesk and Odoo
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Odoo will be your first step. To do this, click "Choose an app," find Freshdesk or Odoo, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Odoo Node
Next, click the plus (+) icon on the Freshdesk node, select Odoo from the list of available apps, and choose the action you need from the list of nodes within Odoo.
Freshdesk
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Odoo
Authenticate Odoo
Now, click the Odoo node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Odoo settings. Authentication allows you to use Odoo through Latenode.
Configure the Freshdesk and Odoo Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Odoo Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Odoo
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, Odoo, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and Odoo integration works as expected. Depending on your setup, data should flow between Freshdesk and Odoo (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + Odoo + Slack: When a new ticket is created in Freshdesk with high priority, a corresponding CRM lead is created in Odoo. A message is then sent to a designated Slack channel to notify the team.
Odoo + Freshdesk + Gmail: When a new contact is created in Odoo, a corresponding contact is created in Freshdesk. Subsequently, a welcome email is sent to the new contact using Gmail.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Odoo
Automate Odoo tasks like creating invoices or updating inventory based on triggers from other apps. Latenode lets you connect Odoo to your workflows without code, adding logic and routing data as needed. Integrate Odoo with marketing tools, payment gateways, or CRMs for streamlined processes using Latenode's visual, scalable platform.
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How can I connect my Freshdesk account to Odoo using Latenode?
To connect your Freshdesk account to Odoo on Latenode, follow these steps:
Can I automatically create Odoo invoices from Freshdesk tickets?
Yes, you can! Latenode's visual editor allows for easily mapping Freshdesk ticket data to Odoo invoices, automating your billing process and saving time.
What types of tasks can I perform by integrating Freshdesk with Odoo?
Integrating Freshdesk with Odoo allows you to perform various tasks, including:
How secure is the Freshdesk integration within Latenode?
Latenode uses secure authentication and encryption methods to protect your data during Freshdesk and Odoo integration, ensuring data privacy.
Are there any limitations to the Freshdesk and Odoo integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: