Trigger
Freshdesk and Twilio integration
Automate Freshdesk + Twilio workflows
Connect Freshdesk and Twilio to automate customer support workflows. Route support tickets to SMS notifications, trigger calls from incoming messages, and sync customer data seamlessly across platforms for faster resolution.
Free plan availableNo credit cardDeploy in 5 min
Capabilities
Triggers & Actions
Every event and operation available when connecting Freshdesk and Twilio — from both apps.
Trigger
New Ticket
Trigger
New Ticket Note
Trigger
Update Contact
Trigger
Update Ticket
Trigger
Watch Alerts
Ready-to-use templates
Freshdesk + Twilio workflows
One-click templates — customise in minutes, no code required.
Setup
Connect both apps in 3 steps
No developer needed. From credentials to live workflow in under 10 minutes.
01
Connect Freshdesk
Authenticate Freshdesk in Latenode's Credentials panel. You'll need access to your Freshdesk account and permissions to create connections.
02
Connect Twilio
Add Twilio credentials (OAuth or API key, depending on the app). Latenode stores credentials securely and never saves your passwords.
03
Build and go live
Pick a trigger and an action, test with real data, then toggle your workflow to Live — done.
Build your Freshdesk + Twilio automation
Choose a trigger and an action to build your workflow.
When this happens in Freshdesk...
...do this in Twilio
Or
Describe your automation — press Build to open it in the editor.
Yes! Latenode provides a native integration between Freshdesk and Twilio. You can connect them in minutes using our visual workflow builder — no coding required.
Use cases
Explore each app
Start from either hub, then mix triggers and actions with the rest of your stack.
About Freshdesk
Freshdesk is a cloud-based customer support software that enables businesses to manage customer inquiries across multiple channels, including email, phone, chat, and social media. It offers features such as ticketing, automation, knowledge base management, and performance analytics to streamline support operations. With intuitive integrations and customizable workflows, Freshdesk helps teams collaborate efficiently, enhance customer engagement, and improve response times, ensuring a seamless support experience for users.
Learn moreAbout Twilio
Twilio is a cloud communications platform that enables businesses to integrate voice, video, messaging, and authentication capabilities into their applications. With APIs that facilitate seamless communication across various channels, Twilio allows developers to create customized solutions for text messaging, calls, and video conferencing, ensuring reliable connectivity and security. Its scalable infrastructure supports global messaging and voice services, making it a powerful tool for enhancing customer engagement and building responsive communication systems.
Learn moreStart automating Freshdesk + Twilio today
Join 14,000+ teams who use Latenode to build powerful, reliable automations — without writing a line of code.
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