Freshdesk Integrations

Access to paid version right from Latenode account

Same price

Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.

90% cheaper than competitors. How we count

300+ apps

100+ AIย models in one subscription

AI code writing assistant

Explore other apps

Transform your customer support experience with the seamless integration of Freshdesk on Latenode. Now, you can effortlessly automate ticket management and enhance communication by connecting your Freshdesk account to various workflows, all without writing a single line of code. Unlock new efficiencies and elevate your team's productivity with this powerful integration that makes handling customer inquiries a breeze.

  • No credit card required
  • No time limit on Free plan

Freshdesk

Connect Freshdesk with any app

We are constantly expanding our platform by adding new app integrations (check our updates timeline).

If you need an app integration that is not available, you can request it in three ways below:

App Categories

Sort by

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Vapi

We're working on a page about this integration, but you can try it on Latenode right now โ€” just Sign up and Start for Free!

Fibery

We're working on a page about this integration, but you can try it on Latenode right now โ€” just Sign up and Start for Free!

See what Freshdesk can do in your workflows

Triggers set your workflows in motion, and actions bring results. Connect apps in endless ways and explore new possibilities with every integration.

What is Freshdesk?

What is Freshdesk

Freshdesk is a cloud-based customer support software that streamlines customer interactions across various channels, including email, phone, chat, and social media. It provides tools for ticket management, knowledge base creation, self-service portals, and reporting, enabling businesses to efficiently resolve customer inquiries and improve satisfaction.

Integrating Freshdesk with Latenode allows for automating support workflows based on ticket status, agent assignment, or customer feedback. Automatically escalate urgent issues based on sentiment analysis from native AI tools, trigger proactive outreach, or synchronize data with other business systems using flexible API calls and headless browser automation, with cost-effective, compute-based pricing.

What are Freshdesk Integrations?

What are Freshdesk Integrations For?

Connecting Freshdesk expands customer service across the business. Teams in marketing and sales benefit when support data is shared. Operations also needs real-time updates about agent performance and ticket status. Integrate to provide data and remove silos.

Automating Freshdesk with Latenode reduces manual data entry. It also improves response times, and makes customer interactions consistent. You can build flows that trigger from new tickets or updated contact information. This unlocks proactive support workflows.

  • Sales: Update CRM records when a customer submits a support ticket.
  • Marketing: Add customers who submit feedback forms into email lists.
  • Analytics: Track support ticket trends to improve product development.

Latenode allows complex automations like sentiment analysis using built-in AI tools. Use headless browsing to scrape external websites. With Latenode, you build custom solutions with advanced branching. You also get flexible compute-based pricing.

How to Use Freshdesk Integrations

Freshdesk integrations allow automated ticket management within Latenode. Create new tickets, update existing ones, or fetch data easily. Combine Freshdesk data with other apps for custom workflows. Sync contacts, track agent performance, and automate support tasks.

Here's How to Use Freshdesk integration in Latenode:

  • Add Freshdesk node: Find it in the integrations panel and drag it in.
  • Connect account: Use your API key to authorize the connection.
  • Select an action: Choose from available operations, like "Create Ticket."
  • Configure fields: Map data from other nodes to Freshdesk fields.

Now you can tie Freshdesk to your CRM and marketing tools. When a lead converts, a ticket can be created. Use this data to flag urgent requests or assign high-value clients. Automate feedback requests after a ticket closes. Add Freshdesk data to dashboards to improve operations.

  • Faster Response: Route tickets based on content from other tools.
  • Better Data: Enrich support tickets with details from other apps.
  • Happier Agents: Remove routine tasks from their daily workloads.
  • Customer Support: Create Jira issues from Freshdesk tickets. This helps engineering resolve bugs reported by customers.
  • Marketing: Add new Freshdesk contacts to Mailchimp. Engage customers with targeted email campaigns.
  • Project Management: When Freshdesk ticket status changes, update Asana tasks. Keep projects aligned with customer support requests.
  • Sales: Post Freshdesk ticket updates to Slack channels. Notify sales teams about urgent customer issues.
  • HR: Generate Google Sheets reports from Freshdesk data. Track support agent performance and workload distribution.

Best integrations for Freshdesk

Best integrations for Freshdesk 2025

These Freshdesk integrations add automation that helps support, sales, and ops teams.

Google Sheets

Write Freshdesk data to Google Sheets for analysis, backups, or custom dashboards. Read data to update ticket properties, route requests, or enrich agent views. Automate reporting on support volume, resolution times, and customer satisfaction scores. You can also use it to maintain a live audit trail of changes.

Slack

Receive instant Slack alerts for new Freshdesk tickets or urgent escalations. Send ticket updates or resolution confirmations from Slack channels. Enable agents to collaborate on complex issues and share knowledge more quickly. This keeps everyone informed and reduces response times. You can also create internal knowledge base articles.

Jira

Automatically create Jira issues from Freshdesk tickets to escalate bugs or feature requests. Link Freshdesk tickets to existing Jira issues for better tracking. Maintain real-time synchronization between support and development workflows. Give support teams visibility into development progress. This reduces duplicate effort and improves communication.

Twilio

Send SMS updates to customers regarding ticket status or resolution. Trigger outbound calls to address urgent support requests. Gather customer feedback through automated SMS surveys after ticket closure. Route calls to specific support agents based on Freshdesk data. This provides personalized and timely support communications.

Salesforce

Sync Freshdesk ticket data with Salesforce accounts for a 360-degree customer view. Create Freshdesk tickets directly from Salesforce opportunities or leads. Update customer information in both systems to maintain data consistency. Improve collaboration between sales and support teams. This allows for more informed interactions.

Mailchimp

Add new Freshdesk contacts to Mailchimp lists for targeted email campaigns. Trigger personalized email sequences based on support interactions. Segment your audience based on support history and satisfaction scores. Improve customer engagement and reduce churn through relevant messaging. You can also automate feedback requests.

HubSpot

Keep contact information synchronized between Freshdesk and HubSpot. Create Freshdesk tickets from HubSpot forms submissions for faster response. Track support interactions within HubSpot contact records. This gives sales and marketing teams better context for customer outreach. Improve the overall customer experience across all touchpoints.

Microsoft Teams

Get alerts in Teams for new Freshdesk tickets or critical changes. Share ticket details and updates within Teams channels. Facilitate faster collaboration among support agents. Enable quicker responses to urgent issues. Improve internal communication and coordination of support efforts. You can also create dedicated support channels.

Google Calendar

Schedule follow-up calls or appointments directly from Freshdesk tickets. Set reminders for important tasks related to ticket resolution. Ensure timely communication and avoid missed deadlines. Manage support agents' schedules more and assign tasks. You can send automatic appointment confirmations, too.

Typeform

Create Freshdesk tickets automatically from Typeform submissions. Gather detailed customer information or feedback. Route submissions to specific support queues. Streamline data collection and speed up ticket creation. This eliminates manual data entry and improves data accuracy. Automate issue resolution.

  • Jira. When a Freshdesk ticket is created, automatically create a corresponding issue in Jira to track development tasks.
  • Mailchimp. Add new Freshdesk contacts to a Mailchimp list for targeted marketing campaigns based on support interactions.
  • Slack. Post Freshdesk ticket updates in a dedicated Slack channel to keep the team informed of customer issues.
  • Google Sheets. Export Freshdesk ticket data to Google Sheets for custom reporting and analysis of support trends.
  • Twilio. Send SMS notifications to customers when their Freshdesk ticket status changes, improving communication.
  • HubSpot. Create or update HubSpot contacts from Freshdesk tickets, ensuring sales and support teams have unified customer data.
  • Salesforce. Sync Freshdesk tickets with Salesforce cases to give sales visibility into customer support interactions.
  • Airtable. Create records in Airtable from new Freshdesk tickets, facilitating project management and task tracking.

FAQ for Freshdesk

What is Freshdesk used for?

Freshdesk is a cloud-based customer support software. It helps businesses manage customer inquiries, automate workflows, and provide efficient support through various channels like email and social media.

How can I automate Freshdesk tasks?

You can automate Freshdesk tasks, such as ticket creation or updates, using Latenode. Latenode is a no-code platform that lets you visually connect Freshdesk with other apps for seamless workflows.

Where can I find my API key?

Your Freshdesk API key is located in your profile settings. Look for the "Your API Key" section after logging into your Freshdesk account. You'll need this key to connect Freshdesk with Latenode.

Reviews

Discover User Insights and Expert Opinions on Automation Tools ๐Ÿš€

Francisco de Paula S.
Web Developer Market Research
February 8, 2025

"Limitless automation integrations no matter what your use case. The AI javascript code generator node is a life saver, if you get to a pont in the automation the a tool or node is not yet created to interact with latenode, the AI node can make the interaction have by writing the code thats needed for the interaction with the specific tool, just describe what you need and the AI will make it happen, the more detailed explanation you give the best response you will get."

โ€

Charles S.
Founder Small-Business
January 3, 2025

"My new best kept secret! My favorite things about LateNode are the user interface and the code editor. Trust me, being able to write "some" of your own code makes a huge difference when you're trying to build automations quickly. It took me less than half the time and less frustration, to build an automation I tried to build in Make and n8n. Honestly, the code editor and the user interface are the best parts of using LateNode. If you want to build automations fast, write some of your own code. I tried building the same automation in Make and n8n and it took twice as long and was a lot more frustrating"

Sophia E.
Automation Specialist

Latenode is a cheaper but powerful alternative to the usual AI automation tools. Itโ€™s easy to use, even for beginners, thanks to its simple and intuitive interface. I only know the basics of Java, C++, and C, so when I saw the JavaScript option, I felt a bit nervous. Thankfully, the AI Copilot made everything much easier by guiding me step by step. Iโ€™ve spent weeks learning about Latenode on YouTube because it really caught my interest. Compared to other AI tools, I think this one is the better choice. Although Latenode is still new and in development, it has great potential to become the best tool on the market in the future.

Germaine H.
Founder Information Technology
December 21, 2024

What I liked most about Latenode compared to the competition is that I did have the ability to write code and create custom nodes. Most other platforms are strictly no-code, which for me really limited what I could create with my scenarios. I also liked the AI function to assist with writing code. It has been years since I wrote anything besides a simple script, so it was good to have some assistance within the platform when needed.

Islam B.
CEO Computer Software
December 15, 2024

AI Nodes are amazing. You can use it without having API keys, it uses Latenode credit to call the AI models which makes it super easy to use. - Latenode custom GPT is very helpful especially with node configuration

Long N.
CEO, Software
October 25, 2024

I love this app! Completely perfect trial, I hope you guy can grow more. I love how they support users, in my case, there is a bug that make my own logics didn't work, but they support ASAP, fix the bug very soon, I want this app to grow!

โ€

Petar V.
CEO, Computer Software
October 25, 2024

Best low code tool on market!! I am just starting my journey deeper but for time now this tool is excellent and it is far most better then make.com. I especially like the ease of use and the fact that for Google services, there's no need to manually go to the API or the Google console to look for the Client ID and similar things. For now evertyhing is perfectly fitted to my needs

โ€

John T.
Marketing and Advertising, Self-employed
May 31, 2024

Affordable Automation with Robust Features โ€“ I've been using Latenode for over a month now, and I already prefer it over more popular options like Zapier, Pabbly, or Make. The biggest advantage of Latenode is its significantly lower automation costs, all while maintaining the same robust features. The only downside is the limited integrations, but that's understandable given that it's a newer player in the market. Overall, Latenode offers excellent value and has quickly become my go-to for automation needs. Significantly lower automation costs compared to Zapier, Pabbly, and Make Maintains the same robust features as more popular platforms Excellent value for money. Limited integrations due to being a newer player in the market

โ€

Hemanth Kumar B.
Automation Expert
July 25, 2024

Relaible alternative to Zapier and Make with Extended Functionality -JS Node, Headless Browser, AI Assistant. Ease of use and Support Quality

โ€

Hoang T.
Education Management
September 5, 2024

Latenode and their support team have been great and responsive in providing my team with support in creating a workflow where our data from Google Sheet Form Submissions will take the users that submitted the form and then use our OpenAI API to create newsletters to send to them. Latenode's price point and use of credits through execution time allows it to be a cheaper alternative to Zapier or Make. Drag and drop modules give it a familiar experience when compared to its competitors and get the same job done at a cost-effective price.

โ€

Livia F.
Owner and Developer Computer Software
November 8, 2024

I am being able to reduce the time of building my backend and still have low costs. The other platforms are way more expensive. And its always easier to measure the expenses of a scenario with ย Latenode. The customer suppost always respond super fast.

Christian Jade Yap Samson
@ChristianJade
April 6, 2024

You must try it! ๐Ÿ”ฅ I've been blown away by Latenode's ease of use and affordability. As someone who's currently testing it out, I can honestly say it's exceeded my expectations at every turn. The platform itself is incredibly intuitive. They've struck a perfect balance between no-code and low-code functionality, making it accessible for beginners but powerful enough for complex automations. The best part? During my testing phase, I haven't encountered a single error. Everything has run smoothly and exactly as intended. Latenode is a game-changer for anyone looking to streamline their workflows without breaking the bank. It's a must-try for anyone looking to boost their productivity.

Hoang
@Hoang
September 6, 2024

Latenode, awesome support from the team and automation ๐Ÿš€ Latenode and their support team have been great and responsive in providing my team with support in creating a workflow where our data from Google Sheet Form Submissions will take the users that submitted the form and then use our OpenAI API to create newsletters to send to them. Their price point and use of credits through execution time allows it to be a cheaper alternative to Zapier or Make. Drag and drop modules give it a familiar experience when compared to its competitors and get the same job done at a cost-effective price.

Leland Best
@Leland_Best
April 1, 2024

Finally found what I was looking for...Even before seeing what was under the hood and meeting face to face with Daniel (CMO), I was already impressed with the business model compared to the others. As someone who's been marketing software products for over 2 decades, and a user of all things automation (to some extent or another) such as Zapier, Pabbly, n8n, and Active Pieces; I felt compelled to go right for a partnership deal with these guys. It was kind of a no-brainer. Looking forward to building some incredible automations for businesses around the world with this team.

Celiker Atak
@Celiker_Atak
April 15, 2024

Latenode is a powerful automation tool. Zapier is a powerful automation tool that can help businesses of all sizes save time and money. It's easy to use, even for those with no coding experience, and it can connect hundreds of different apps and services. However, it can be expensive for some users, and it can be difficult to troubleshoot when things go wrong.The best part of the application is that it is a cheaper system compared to other platforms ๐Ÿ”ฅ

Wael Esmair
@Wael_Esmair
March 21, 2024

Latenode is an extremely impressive product! Latenode's support for custom code has allowed us to tailor automation solutions precisely to our (and our clients) needs. The platform is super flexible and we are very excited to see what other non-typical use cases we can implement using their product. Support is very helpful and it's nice to know that we have a whole community to lean on.

Ryan
@Ryan
April 29, 2024

Latenode A Great Choice For Low Code. I have been working with Latenode for about 5 months moving some flows from other services. The move has been great and the team is very responsive when help was needed to learn the new system. Their pricing is better than I have seen anywhere else ๐Ÿ”ฅ

Hammad Hafeez
@HammadHafeez
July 10, 2024

Latenode is Hero ๐Ÿš€ Latenode blows away the competition with its unbeatable services: 99% uptime automations, affordable pricing saves me money, and the user-friendly interface keeps things running smooth plus for complex tasks, I can add custom code and headless browser automation. Forget Zapier, Latenode is my new workflow automation!

Srivamshi
@Srivamshi
April 29, 2024

Latenode = budget-friendly automation hero. Does everything I need, simple interface, great value. Ditch the expensive options! ๐Ÿ˜€

Doug
@Doug
March 6, 2024

Beginning of Great Things. They're new, but doing an excellent job providing a very serious alternative to their competition. As a beginner, Latenodes documentation, templates and affiliate connections are all helpful to get your flow ideas started. Very friendly to communicate with and looking forward to their success ๐Ÿš€

Stockton F.
@stockton_fisher
March 11, 2024

I honestly love how Latenode has approached automation. The "low-code" approach is perfect for my needs. I'm not a developer, but with the help of their AI helper I can get cool stuff done very quickly! For most of the time, the beautiful drag-n-drop canvas gets the job done very efficiently. I also love their method of creating your own "connectors" using nodules. Makes it very easy to re-use custom connection nodes in other scenarios. The pricing also makes a lot of sense if you're doing "less" but "longer running" processes.

โ€

Sri Vamshi
April 29, 2024

Latenode is a hidden gem! If you use Zapier for automation, check this out. Super similar features but way, WAY more affordable. The free plan is generous, and it's easy to set up workflows even if you're not tech-savvy. Perfect for small businesses or anyone wanting to simplify their life with automation on a budget. Highly recommend!

โ€

Mike Kirshtein
Founder & Leadership at Audax Group
March 5, 2024

Latenode has replaced Zapier and Makeโšก๏ธ Our business requires us to send lots of webhooks every day and we need a reliable service that's easy on the pockets and that's Latenode.

Mohamad Eldeeb
@mohamad_eldeeb
April 10, 2024

Really good solution to automate anything with any API ! Nice integration of AI.

โ€

Loรฏc Pipoz
@LoรฏcPipoz
February 23, 2024

Really good solution to automate anything with any API ! Nice integration of AI. Would love if launching service on AWS EU !! ๐Ÿ”ฅ

โ€

Chandresh Yadav
@ChandreshYadav
July 7, 2024

Works fine cheaper then Zapier! ๐Ÿ’ธ

โ€

Nabil Narin
@NabilNarin
July 6, 2024

Latenode overall are great! ๐Ÿš€ Its great to see latenode because it offers cheaper price and also the platform are easy to navigate and not to steep for learning but maybe the documentation should be updated. everything else are perfect!

โ€

Carlos Jimenez
@CarlosJimenez
August 28, 2024

Best automation tool for the price. The price model is excellent for complex automation. The integrations are dev friendly and the Code optiones are a life saver. I think this software is a incredible product with an awesome future ๐Ÿš€

โ€

Freshdesk integrations: Where they work best and how to use them

  • Customer Support: Create Jira issues from Freshdesk tickets. This helps engineering resolve bugs reported by customers.
  • Marketing: Add new Freshdesk contacts to Mailchimp. Engage customers with targeted email campaigns.
  • Project Management: When Freshdesk ticket status changes, update Asana tasks. Keep projects aligned with customer support requests.
  • Sales: Post Freshdesk ticket updates to Slack channels. Notify sales teams about urgent customer issues.
  • HR: Generate Google Sheets reports from Freshdesk data. Track support agent performance and workload distribution.

Top 8 Freshdesk integrations for 2025

  • Jira. When a Freshdesk ticket is created, automatically create a corresponding issue in Jira to track development tasks.
  • Mailchimp. Add new Freshdesk contacts to a Mailchimp list for targeted marketing campaigns based on support interactions.
  • Slack. Post Freshdesk ticket updates in a dedicated Slack channel to keep the team informed of customer issues.
  • Google Sheets. Export Freshdesk ticket data to Google Sheets for custom reporting and analysis of support trends.
  • Twilio. Send SMS notifications to customers when their Freshdesk ticket status changes, improving communication.
  • HubSpot. Create or update HubSpot contacts from Freshdesk tickets, ensuring sales and support teams have unified customer data.
  • Salesforce. Sync Freshdesk tickets with Salesforce cases to give sales visibility into customer support interactions.
  • Airtable. Create records in Airtable from new Freshdesk tickets, facilitating project management and task tracking.

FAQ about Freshdesk

What is Freshdesk used for?

Freshdesk is a cloud-based customer support software. It helps businesses manage customer inquiries, automate workflows, and provide efficient support through various channels like email and social media.

How can I automate Freshdesk tasks?

You can automate Freshdesk tasks, such as ticket creation or updates, using Latenode. Latenode is a no-code platform that lets you visually connect Freshdesk with other apps for seamless workflows.

Where can I find my API key?

Your Freshdesk API key is located in your profile settings. Look for the "Your API Key" section after logging into your Freshdesk account. You'll need this key to connect Freshdesk with Latenode.