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How to connect Ghost and Freshdesk
Create a New Scenario to Connect Ghost and Freshdesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Ghost, triggered by another scenario, or executed manually (for testing purposes). In most cases, Ghost or Freshdesk will be your first step. To do this, click "Choose an app," find Ghost or Freshdesk, and select the appropriate trigger to start the scenario.
Add the Ghost Node
Select the Ghost node from the app selection panel on the right.
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Add the Freshdesk Node
Next, click the plus (+) icon on the Ghost node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.
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Authenticate Freshdesk
Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.
Configure the Ghost and Freshdesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Ghost and Freshdesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Ghost, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Ghost and Freshdesk integration works as expected. Depending on your setup, data should flow between Ghost and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Ghost and Freshdesk
Ghost + Freshdesk + Slack: When a new post is published on a Ghost blog, a ticket is created in Freshdesk to gather feedback. A notification is then sent to a designated Slack channel to inform the team about the new feedback ticket.
Freshdesk + Ghost + Mailchimp: When a new ticket is created in Freshdesk (acting as a support article), the system triggers a Mailchimp campaign to inform Ghost blog subscribers about the new article. A tag is added to subscribers in Mailchimp so they can receive updates in the future.
Ghost and Freshdesk integration alternatives
About Ghost
Integrate Ghost with Latenode to automate content workflows. Automatically publish new posts, manage member data, or trigger email campaigns. Use Latenode's visual editor and flexible nodes to build custom workflows around Ghost, bypassing manual tasks and scaling content operations without code. Connect Ghost to other apps to streamline your publishing process.
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About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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See how Latenode works
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FAQ Ghost and Freshdesk
How can I connect my Ghost account to Freshdesk using Latenode?
To connect your Ghost account to Freshdesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Ghost and click on "Connect".
- Authenticate your Ghost and Freshdesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Freshdesk tickets from new Ghost posts?
Yes, you can! Latenode lets you automate ticket creation, notifying support teams instantly when new content is published, ensuring faster response times. Use no-code or JS for advanced filtering.
What types of tasks can I perform by integrating Ghost with Freshdesk?
Integrating Ghost with Freshdesk allows you to perform various tasks, including:
- Creating Freshdesk tickets for new Ghost member sign-ups.
- Sending thank you notes to new Ghost members via Freshdesk.
- Updating Freshdesk tickets when a Ghost post is updated.
- Adding Ghost post URLs to Freshdesk tickets for reference.
- Triggering helpdesk workflows from Ghost content updates.
How does Latenode handle Ghost webhooks for real-time Freshdesk updates?
Latenode efficiently manages Ghost webhooks, processing data in real-time to trigger automated Freshdesk actions, ensuring immediate ticket updates and notifications.
Are there any limitations to the Ghost and Freshdesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Rate limits from Ghost and Freshdesk APIs still apply.
- Historical data migration requires separate implementation.
