How to connect GoCanvas and Userback
Create a New Scenario to Connect GoCanvas and Userback
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a GoCanvas, triggered by another scenario, or executed manually (for testing purposes). In most cases, GoCanvas or Userback will be your first step. To do this, click "Choose an app," find GoCanvas or Userback, and select the appropriate trigger to start the scenario.

Add the GoCanvas Node
Select the GoCanvas node from the app selection panel on the right.

GoCanvas
Configure the GoCanvas
Click on the GoCanvas node to configure it. You can modify the GoCanvas URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Userback Node
Next, click the plus (+) icon on the GoCanvas node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.

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Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the GoCanvas and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the GoCanvas and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring GoCanvas, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the GoCanvas and Userback integration works as expected. Depending on your setup, data should flow between GoCanvas and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect GoCanvas and Userback
GoCanvas + Userback + Slack: When a new submission is received in GoCanvas, the submission is analyzed. If the submission contains negative feedback, a bug report is automatically created in Userback, and a notification is sent to the development team via Slack.
Userback + GoCanvas + Google Sheets: When new feedback is created in Userback, the feedback details are logged as a new submission in GoCanvas. Then, a new row is added to a Google Sheet summarizing the Userback feedback.
GoCanvas and Userback integration alternatives
About GoCanvas
Use GoCanvas with Latenode to automate data capture from mobile forms into your workflows. Integrate field data directly into databases or CRMs. Trigger follow-up actions based on form submissions, like generating reports or sending notifications. Simplify field operations and improve data accuracy inside Latenode’s visual environment.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
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See how Latenode works
FAQ GoCanvas and Userback
How can I connect my GoCanvas account to Userback using Latenode?
To connect your GoCanvas account to Userback on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select GoCanvas and click on "Connect".
- Authenticate your GoCanvas and Userback accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Userback tickets from new GoCanvas submissions?
Yes, you can! Latenode enables automated workflows, creating Userback tickets instantly from new GoCanvas data. This ensures fast issue resolution and improved feedback management.
What types of tasks can I perform by integrating GoCanvas with Userback?
Integrating GoCanvas with Userback allows you to perform various tasks, including:
- Create Userback feedback items from GoCanvas inspection reports.
- Update GoCanvas records when Userback feedback is resolved.
- Send notifications for critical GoCanvas submissions via Userback.
- Automatically tag Userback feedback based on GoCanvas data.
- Trigger GoCanvas workflows from new Userback feedback entries.
How do I handle errors in my GoCanvas to Userback workflow?
Latenode offers robust error handling; you can set up alerts or alternative paths to manage exceptions ensuring data accuracy and reliability.
Are there any limitations to the GoCanvas and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex GoCanvas calculations might require JavaScript for optimal performance.
- Userback's API rate limits could affect high-volume feedback workflows.
- Custom Userback fields require careful mapping to corresponding GoCanvas data.