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Automatically summarize LiveChat conversations using Google AI. Latenode’s visual editor makes it easy to integrate AI into workflows and add custom logic using JavaScript, helping you understand customer needs and improve support, all while keeping costs low.
Swap Apps
Google AI
LiveChat
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Create a New Scenario to Connect Google AI and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google AI, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google AI or LiveChat will be your first step. To do this, click "Choose an app," find Google AI or LiveChat, and select the appropriate trigger to start the scenario.
Add the Google AI Node
Select the Google AI node from the app selection panel on the right.
Google AI
Configure the Google AI
Click on the Google AI node to configure it. You can modify the Google AI URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the Google AI node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
Google AI
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LiveChat
Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Google AI and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google AI and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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LiveChat
Trigger on Webhook
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Google AI
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Google AI, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google AI and LiveChat integration works as expected. Depending on your setup, data should flow between Google AI and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Google AI + Slack: When a new chat starts in LiveChat, the conversation is analyzed using Google AI to identify the topic and sentiment. A summary and suggested resolution are then posted to a dedicated Slack channel for agents to review.
LiveChat + Google AI + Zendesk: After a LiveChat session ends, the transcript is summarized using Google AI. If the AI determines the issue is unresolved, a Zendesk ticket is automatically created to ensure follow-up.
About Google AI
Use Google AI in Latenode to add smarts to your workflows. Process text, translate languages, or analyze images automatically. Unlike direct API calls, Latenode lets you combine AI with other apps, add logic, and scale without code. Automate content moderation, sentiment analysis, and more.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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How can I connect my Google AI account to LiveChat using Latenode?
To connect your Google AI account to LiveChat on Latenode, follow these steps:
Can I automatically summarize chat transcripts?
Yes! Latenode lets you use Google AI to summarize LiveChat conversations. This saves support teams time and quickly provides valuable insights from customer interactions.
What types of tasks can I perform by integrating Google AI with LiveChat?
Integrating Google AI with LiveChat allows you to perform various tasks, including:
Can I use Google AI to personalize LiveChat responses?
Yes, with Latenode you can create dynamic, personalized responses. Use AI to tailor content based on user data and improve engagement.
Are there any limitations to the Google AI and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: