Google Cloud Speech-To-Text and Freshdesk Integration

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Automatically transcribe voicemails or call recordings into Freshdesk tickets using Google Cloud Speech-To-Text, then use Latenode's affordable pricing to scale up customer service automations, adding custom logic and collaboration.

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Google Cloud Speech-To-Text

Freshdesk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Google Cloud Speech-To-Text and Freshdesk

Create a New Scenario to Connect Google Cloud Speech-To-Text and Freshdesk

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Cloud Speech-To-Text, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Cloud Speech-To-Text or Freshdesk will be your first step. To do this, click "Choose an app," find Google Cloud Speech-To-Text or Freshdesk, and select the appropriate trigger to start the scenario.

Add the Google Cloud Speech-To-Text Node

Select the Google Cloud Speech-To-Text node from the app selection panel on the right.

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Configure the Google Cloud Speech-To-Text

Click on the Google Cloud Speech-To-Text node to configure it. You can modify the Google Cloud Speech-To-Text URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Freshdesk Node

Next, click the plus (+) icon on the Google Cloud Speech-To-Text node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.

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Authenticate Freshdesk

Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.

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Configure the Google Cloud Speech-To-Text and Freshdesk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the Google Cloud Speech-To-Text and Freshdesk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Google Cloud Speech-To-Text, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Google Cloud Speech-To-Text and Freshdesk integration works as expected. Depending on your setup, data should flow between Google Cloud Speech-To-Text and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Google Cloud Speech-To-Text and Freshdesk

Google Cloud Speech-To-Text + Freshdesk + Slack: When a new ticket is created in Freshdesk, analyze the audio attachment using Google Cloud Speech-To-Text to generate a transcript. Add the transcript as a note to the Freshdesk ticket and send a message to a designated Slack channel to notify agents.

Freshdesk + Google Cloud Speech-To-Text + Google Docs: When a new ticket is created in Freshdesk, analyze the associated audio file using Google Cloud Speech-To-Text. Transcribe the audio and save the transcript to a new Google Docs document for easy review and analysis of customer issues.

Google Cloud Speech-To-Text and Freshdesk integration alternatives

About Google Cloud Speech-To-Text

Automate audio transcription using Google Cloud Speech-To-Text within Latenode. Convert audio files to text and use the results to populate databases, trigger alerts, or analyze customer feedback. Latenode provides visual tools to manage the flow, plus code options for custom parsing or filtering. Scale voice workflows without complex coding.

About Freshdesk

Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.

See how Latenode works

FAQ Google Cloud Speech-To-Text and Freshdesk

How can I connect my Google Cloud Speech-To-Text account to Freshdesk using Latenode?

To connect your Google Cloud Speech-To-Text account to Freshdesk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Google Cloud Speech-To-Text and click on "Connect".
  • Authenticate your Google Cloud Speech-To-Text and Freshdesk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I transcribe voicemails into Freshdesk tickets?

Yes, you can! Latenode lets you automate voicemail transcription with Google Cloud Speech-To-Text and automatically create Freshdesk tickets, improving response times and agent efficiency.

What types of tasks can I perform by integrating Google Cloud Speech-To-Text with Freshdesk?

Integrating Google Cloud Speech-To-Text with Freshdesk allows you to perform various tasks, including:

  • Automatically transcribing customer voicemails into new Freshdesk tickets.
  • Analyzing sentiment of transcribed speech to prioritize urgent support requests.
  • Adding transcriptions to existing tickets for improved context.
  • Creating knowledge base articles from frequently asked questions in calls.
  • Triggering automated workflows based on keywords detected in speech.

How accurate is Google Cloud Speech-To-Text transcription in Latenode?

Accuracy depends on audio quality, but Latenode lets you add logic to filter noise and improve transcription using AI blocks and custom code.

Are there any limitations to the Google Cloud Speech-To-Text and Freshdesk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Transcription accuracy is dependent on the audio quality of the source.
  • Large volumes of transcriptions may incur costs from Google Cloud Speech-To-Text.
  • Complex workflow logic may require JavaScript knowledge for customization.

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