Google Cloud Speech-To-Text and Zendesk Integration

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Automatically transcribe voicemails or call recordings into Zendesk tickets using Google Cloud Speech-To-Text. Latenode’s visual editor and flexible API integrations make it easy, plus you only pay for what you use to automate support workflows.

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Google Cloud Speech-To-Text

Zendesk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Google Cloud Speech-To-Text and Zendesk

Create a New Scenario to Connect Google Cloud Speech-To-Text and Zendesk

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Cloud Speech-To-Text, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Cloud Speech-To-Text or Zendesk will be your first step. To do this, click "Choose an app," find Google Cloud Speech-To-Text or Zendesk, and select the appropriate trigger to start the scenario.

Add the Google Cloud Speech-To-Text Node

Select the Google Cloud Speech-To-Text node from the app selection panel on the right.

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Configure the Google Cloud Speech-To-Text

Click on the Google Cloud Speech-To-Text node to configure it. You can modify the Google Cloud Speech-To-Text URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Add the Zendesk Node

Next, click the plus (+) icon on the Google Cloud Speech-To-Text node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.

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Authenticate Zendesk

Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.

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Configure the Google Cloud Speech-To-Text and Zendesk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the Google Cloud Speech-To-Text and Zendesk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Google Cloud Speech-To-Text, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Google Cloud Speech-To-Text and Zendesk integration works as expected. Depending on your setup, data should flow between Google Cloud Speech-To-Text and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Google Cloud Speech-To-Text and Zendesk

Zendesk + Google Cloud Speech-To-Text + Slack: When a new ticket is created in Zendesk, attach the voicemail file to Google Cloud Speech-To-Text for transcription. Upon successful transcription, post the transcript to a designated Slack channel.

Zendesk + Google Cloud Speech-To-Text + Zendesk: When a ticket is updated in Zendesk, transcribe the attached audio file using Google Cloud Speech-To-Text. Then, add the transcription as a comment to the Zendesk ticket.

Google Cloud Speech-To-Text and Zendesk integration alternatives

About Google Cloud Speech-To-Text

Automate audio transcription using Google Cloud Speech-To-Text within Latenode. Convert audio files to text and use the results to populate databases, trigger alerts, or analyze customer feedback. Latenode provides visual tools to manage the flow, plus code options for custom parsing or filtering. Scale voice workflows without complex coding.

About Zendesk

Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.

See how Latenode works

FAQ Google Cloud Speech-To-Text and Zendesk

How can I connect my Google Cloud Speech-To-Text account to Zendesk using Latenode?

To connect your Google Cloud Speech-To-Text account to Zendesk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Google Cloud Speech-To-Text and click on "Connect".
  • Authenticate your Google Cloud Speech-To-Text and Zendesk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically transcribe voicemails into Zendesk tickets?

Yes, you can! Latenode's visual editor makes it simple to create workflows that convert Google Cloud Speech-To-Text transcriptions of voicemails directly into new Zendesk tickets, saving agents time.

What types of tasks can I perform by integrating Google Cloud Speech-To-Text with Zendesk?

Integrating Google Cloud Speech-To-Text with Zendesk allows you to perform various tasks, including:

  • Transcribing customer support calls and storing them as ticket notes.
  • Automatically creating Zendesk tickets from transcribed voicemails.
  • Analyzing call transcripts for sentiment and tagging tickets accordingly.
  • Generating summaries of customer interactions for agent review.
  • Routing tickets based on keywords identified in call transcriptions.

How accurate is Google Cloud Speech-To-Text transcription in Latenode?

Google Cloud Speech-To-Text's accuracy is high, and Latenode lets you enhance it with custom models and prompt-based AI steps for better results.

Are there any limitations to the Google Cloud Speech-To-Text and Zendesk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Large audio files may require significant processing time.
  • Transcription accuracy can be affected by audio quality and background noise.
  • Zendesk API rate limits may impact high-volume ticket creation.

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