How to connect Google contacts and LiveChat
Create a New Scenario to Connect Google contacts and LiveChat
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google contacts, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google contacts or LiveChat will be your first step. To do this, click "Choose an app," find Google contacts or LiveChat, and select the appropriate trigger to start the scenario.

Add the Google contacts Node
Select the Google contacts node from the app selection panel on the right.


Google contacts

Configure the Google contacts
Click on the Google contacts node to configure it. You can modify the Google contacts URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the Google contacts node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.


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LiveChat

Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Google contacts and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google contacts and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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LiveChat
Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring Google contacts, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google contacts and LiveChat integration works as expected. Depending on your setup, data should flow between Google contacts and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Google contacts and LiveChat
LiveChat + Google Contacts + Slack: When a new chat starts in LiveChat, the automation checks if the user's email is in Google Contacts. If the contact is found and is a VIP customer (indicated by a specific group or label), a message is sent to a designated Slack channel to notify support.
LiveChat + Google Contacts + Google Sheets: When a new chat starts in LiveChat, the automation retrieves the user's information. If the user's email exists in Google Contacts, that contact information is added to a new row in a Google Sheet for lead tracking.
Google contacts and LiveChat integration alternatives

About Google contacts
Sync Google Contacts with Latenode to automate contact management. Update records, trigger follow-ups, or enrich profiles based on events in other apps. Avoid manual data entry; use Latenode’s visual builder to create flows that sync contacts across your marketing and sales tools, adding custom logic without coding.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
FAQ Google contacts and LiveChat
How can I connect my Google contacts account to LiveChat using Latenode?
To connect your Google contacts account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Google contacts and click on "Connect".
- Authenticate your Google contacts and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update LiveChat with new Google contact info?
Yes! Latenode lets you sync Google contacts data to LiveChat in real time. Keep agent information current with no-code automation and custom JavaScript steps for unique transformations.
What types of tasks can I perform by integrating Google contacts with LiveChat?
Integrating Google contacts with LiveChat allows you to perform various tasks, including:
- Automatically create LiveChat leads from new Google contacts.
- Update contact details in LiveChat when changes occur in Google contacts.
- Send personalized welcome messages via LiveChat using Google contacts data.
- Segment LiveChat users based on information stored in Google contacts.
- Log LiveChat conversations as notes within corresponding Google contacts.
HowsecureistheGooglecontactsconnectiononLatenode?
Latenode uses OAuth 2.0 for secure Google contacts authentication,ensuring your data is protected with industry-standard encryption and access controls.
Are there any limitations to the Google contacts and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by Google contacts and LiveChat APIs may affect performance.
- Custom field mapping requires basic knowledge of data structures.
- Large-scale data synchronization may require optimized workflows.