Best integrations for Help Scout 2025
Connect Help Scout to other apps and build custom workflows. The right integrations extend its core value.
Google Sheets
Connect Help Scout data to Google Sheets for reporting and analysis. Log new tickets, customer details, or support metrics. Automate exports for audits, backups, or custom dashboards. Update spreadsheets when ticket status changes.
Slack
Send Help Scout notifications to Slack channels for quick team awareness. Post updates on new tickets, assignments, or escalations. Share customer feedback instantly for faster action. Use slash commands to create Help Scout tickets directly from Slack.
Jira
Create Jira issues directly from Help Scout conversations. Keep development and support teams aligned. Automatically link customer reports to specific Jira bugs. Update ticket status in Help Scout when issues are resolved in Jira.
Salesforce
Match Help Scout data to Salesforce leads or contacts. Use customer history from Salesforce to give better support. Log Help Scout ticket data to customer records. Create new Salesforce leads from Help Scout interactions.
Twilio
Send SMS updates to customers directly from Help Scout. Notify them when their support ticket is updated. Use SMS for proactive support and outreach. Trigger automated calls based on Help Scout events.
HubSpot
Enrich Help Scout data with HubSpot contact information. Personalize support based on marketing data. Create or update HubSpot contacts from Help Scout conversations. Track customer interactions across both platforms.
Airtable
Use Airtable to manage and organize Help Scout data. Build custom views and reports on tickets and customers. Create new Airtable records based on Help Scout events. Automate data entry between systems to reduce manual work.
Discord
Send Help Scout notifications to Discord channels for community support. Alert moderators when specific issues arise. Provide faster responses for critical support needs. Automate announcements based on ticket status updates.
Trello
Create Trello cards from Help Scout conversations for project management. Track support requests as tasks and assignments. Update Help Scout tickets when related Trello cards change status. Improve team collaboration on customer issues.
Google Calendar
Schedule appointments or follow-up tasks directly from Help Scout. Sync support-related deadlines with Google Calendar. Get reminders for pending customer issues. Share availability and automate meeting confirmations.