How to Use Help Scout Integrations

Help Scout integrations allow you to manage customer conversations and data inside Latenode. Connect Help Scout to your workflows to create, update, or close tickets. You can trigger flows based on new conversations or changed properties. This helps connect customer support data with other business functions.

Here's How to Use Help Scout integration in Latenode:

• Add the module: Find Help Scout in the integrations menu and add it.
• Connect account: Link your Help Scout account via API key.
• Pick a trigger: Select "New Conversation" or other event.
• Define actions: Update records or send internal notifications.

These actions let you pipe customer service data to sales, marketing, or operations teams. Feed feedback into product roadmaps, trigger follow-ups from sales, or update customer records. You could also notify IT when a ticket mentions a specific technical issue. These flows help everyone work together to improve customer experiences.

• Faster Responses: React to new tickets and route them rapidly.
• Better Data: Keep customer data current across all your apps.
• Happier Customers: Resolve issues faster with smooth workflows.

• Customer Support: When a new Help Scout conversation is created, a message is sent to a Slack channel. This keeps the team informed of new support requests.
• Marketing: Create new Mailchimp subscribers from new Help Scout customers. This helps grow your email list and engage with new users.
• Project Management: A new task is created in Asana when a Help Scout ticket is assigned. This ensures all tasks are tracked in one place.
• Sales: Update a HubSpot contact when a Help Scout conversation is closed. This keeps your CRM data up-to-date.
• HR: Create a new employee in BambooHR from new Help Scout user data. This streamlines the onboarding process.

Best integrations for Help Scout 2025

Connect Help Scout to other apps and build custom workflows. The right integrations extend its core value.

Google Sheets

Connect Help Scout data to Google Sheets for reporting and analysis. Log new tickets, customer details, or support metrics. Automate exports for audits, backups, or custom dashboards. Update spreadsheets when ticket status changes.

Slack

Send Help Scout notifications to Slack channels for quick team awareness. Post updates on new tickets, assignments, or escalations. Share customer feedback instantly for faster action. Use slash commands to create Help Scout tickets directly from Slack.

Jira

Create Jira issues directly from Help Scout conversations. Keep development and support teams aligned. Automatically link customer reports to specific Jira bugs. Update ticket status in Help Scout when issues are resolved in Jira.

Salesforce

Match Help Scout data to Salesforce leads or contacts. Use customer history from Salesforce to give better support. Log Help Scout ticket data to customer records. Create new Salesforce leads from Help Scout interactions.

Twilio

Send SMS updates to customers directly from Help Scout. Notify them when their support ticket is updated. Use SMS for proactive support and outreach. Trigger automated calls based on Help Scout events.

HubSpot

Enrich Help Scout data with HubSpot contact information. Personalize support based on marketing data. Create or update HubSpot contacts from Help Scout conversations. Track customer interactions across both platforms.

Airtable

Use Airtable to manage and organize Help Scout data. Build custom views and reports on tickets and customers. Create new Airtable records based on Help Scout events. Automate data entry between systems to reduce manual work.

Discord

Send Help Scout notifications to Discord channels for community support. Alert moderators when specific issues arise. Provide faster responses for critical support needs. Automate announcements based on ticket status updates.

Trello

Create Trello cards from Help Scout conversations for project management. Track support requests as tasks and assignments. Update Help Scout tickets when related Trello cards change status. Improve team collaboration on customer issues.

Google Calendar

Schedule appointments or follow-up tasks directly from Help Scout. Sync support-related deadlines with Google Calendar. Get reminders for pending customer issues. Share availability and automate meeting confirmations.

• Jira. Automatically create Help Scout tickets from new Jira issues to centralize customer-related bug reports.
• Airtable. Sync Help Scout customer data to Airtable for detailed analysis and reporting on support trends.
• Slack. Get notified in Slack of new Help Scout tickets to quickly respond to urgent customer needs.
• Twilio. Send SMS updates to customers directly from Help Scout based on ticket status changes.
• HubSpot. Update HubSpot contacts with Help Scout data, ensuring sales and support teams have consistent information.
• Google Sheets. Export Help Scout ticket data to Google Sheets for custom reporting and data manipulation.
• Mailchimp. Add new Help Scout users to a Mailchimp list for targeted marketing campaigns based on support interactions.
• Pipedrive. Create new Pipedrive deals from Help Scout conversations to track potential sales opportunities.

What is a Help Scout mailbox?

A mailbox in Help Scout is where you receive and manage customer conversations. It's like a shared email inbox for your team, keeping all support requests organized in one place.

How do I add users to Help Scout?

You can add users via the 'Users' section in your account settings. Make sure you have administrator privileges to invite new team members and assign roles with specific permissions.

Can I integrate Help Scout with other tools?

Yes, Help Scout integrates with various tools like Slack, Jira, and Salesforce. These integrations streamline workflows by connecting customer support with other business operations.