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How to connect HeyGen and Zendesk
Create a New Scenario to Connect HeyGen and Zendesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a HeyGen, triggered by another scenario, or executed manually (for testing purposes). In most cases, HeyGen or Zendesk will be your first step. To do this, click "Choose an app," find HeyGen or Zendesk, and select the appropriate trigger to start the scenario.
Add the HeyGen Node
Select the HeyGen node from the app selection panel on the right.
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Add the Zendesk Node
Next, click the plus (+) icon on the HeyGen node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.
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Authenticate Zendesk
Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.
Configure the HeyGen and Zendesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the HeyGen and Zendesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring HeyGen, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the HeyGen and Zendesk integration works as expected. Depending on your setup, data should flow between HeyGen and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect HeyGen and Zendesk
Zendesk + HeyGen + Slack: When a new ticket is created in Zendesk, check if it matches predefined criteria (e.g., frequently asked questions). If it does, generate a video response using HeyGen. Finally, post the video link to a dedicated Slack channel.
Zendesk + HeyGen + Google Sheets: Monitor Zendesk ticket resolution times. If the resolution time exceeds a threshold, use HeyGen to generate a training video addressing the related issue. Log the ticket details and the video link in a Google Sheet for tracking and analysis.
HeyGen and Zendesk integration alternatives
About HeyGen
Use HeyGen in Latenode to automate personalized video creation. Generate videos from data (CRM leads, spreadsheets) and auto-post to social media or send via email. Create scalable workflows without code, use JS for fine-tuning, and track versions to manage video assets efficiently.
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About Zendesk
Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.
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FAQ HeyGen and Zendesk
How can I connect my HeyGen account to Zendesk using Latenode?
To connect your HeyGen account to Zendesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select HeyGen and click on "Connect".
- Authenticate your HeyGen and Zendesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zendesk tickets from HeyGen video feedback?
Yes, you can! Latenode lets you trigger ticket creation directly from HeyGen video feedback. Get instant support requests & improve response times using automated workflows.
What types of tasks can I perform by integrating HeyGen with Zendesk?
Integrating HeyGen with Zendesk allows you to perform various tasks, including:
- Create Zendesk tickets from new HeyGen video submissions.
- Update Zendesk tickets with HeyGen video feedback.
- Send HeyGen videos as solutions to Zendesk tickets.
- Trigger HeyGen video creation from Zendesk ticket updates.
- Analyze HeyGen video feedback data and update Zendesk tickets.
How do I use Javascript to enhance HeyGen video flows?
Latenode allows you to use Javascript code blocks to manipulate HeyGen video data, customize workflows, and extend the integration beyond the default blocks.
Are there any limitations to the HeyGen and Zendesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by HeyGen and Zendesk APIs may affect workflow execution.
- Complex data transformations may require advanced JavaScript coding.
- Real-time video feedback analysis may introduce slight delays.
