How to connect Instagram for Business and Delighted
Create a New Scenario to Connect Instagram for Business and Delighted
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Instagram for Business, triggered by another scenario, or executed manually (for testing purposes). In most cases, Instagram for Business or Delighted will be your first step. To do this, click "Choose an app," find Instagram for Business or Delighted, and select the appropriate trigger to start the scenario.

Add the Instagram for Business Node
Select the Instagram for Business node from the app selection panel on the right.

Instagram for Business
Configure the Instagram for Business
Click on the Instagram for Business node to configure it. You can modify the Instagram for Business URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Delighted Node
Next, click the plus (+) icon on the Instagram for Business node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.

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Delighted
Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the Instagram for Business and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Instagram for Business and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Delighted
Trigger on Webhook
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Instagram for Business
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Instagram for Business, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Instagram for Business and Delighted integration works as expected. Depending on your setup, data should flow between Instagram for Business and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Instagram for Business and Delighted
Instagram for Business + Delighted + Google Sheets: When a new comment is posted on an Instagram Business media, the text is analyzed, and if it seems like product feedback, the feedback is logged in a Google Sheet. Then, a Delighted survey is sent to the user who posted the comment, associating the feedback with their satisfaction score.
Delighted + Instagram for Business + Slack: When a new negative response is received in Delighted, an Instagram direct message is sent to the user offering support, and a Slack notification is sent to a dedicated channel to alert the team.
Instagram for Business and Delighted integration alternatives
About Instagram for Business
Automate Instagram for Business tasks within Latenode to streamline marketing and social media management. Automatically post content, track engagement, and gather competitor insights. Route data to spreadsheets or CRMs. Latenode’s visual editor and flexible logic let you build custom workflows that adapt to changing needs without code.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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See how Latenode works
FAQ Instagram for Business and Delighted
How can I connect my Instagram for Business account to Delighted using Latenode?
To connect your Instagram for Business account to Delighted on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Instagram for Business and click on "Connect".
- Authenticate your Instagram for Business and Delighted accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger surveys based on Instagram ad engagement?
Yes, you can! Latenode’s visual editor makes it easy to trigger Delighted surveys based on Instagram for Business ad engagement, gaining real-time feedback to improve your campaigns.
What types of tasks can I perform by integrating Instagram for Business with Delighted?
Integrating Instagram for Business with Delighted allows you to perform various tasks, including:
- Automatically send surveys after an Instagram ad interaction.
- Track customer satisfaction based on specific Instagram campaigns.
- Personalize survey questions based on Instagram user data.
- Analyze survey responses and Instagram data in one place.
- Trigger follow-up actions based on Delighted survey scores.
Can I customize the data sent from Instagram for Business to Delighted?
Yes! Latenode allows you to use JavaScript code blocks and AI to transform data before sending it to Delighted, providing complete control.
Are there any limitations to the Instagram for Business and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by Instagram for Business may affect data retrieval frequency.
- Custom JavaScript code within workflows requires a basic understanding of coding.
- Historical Instagram data before the integration setup is not automatically available in Delighted.