.svg){kind=icon}
How to connect Intercom and Awork
Create a New Scenario to Connect Intercom and Awork
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Awork will be your first step. To do this, click "Choose an app," find Intercom or Awork, and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
+
1
Intercom
Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Awork Node
Next, click the plus (+) icon on the Intercom node, select Awork from the list of available apps, and choose the action you need from the list of nodes within Awork.
1
Intercom
⚙
+
2
Awork
Authenticate Awork
Now, click the Awork node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Awork settings. Authentication allows you to use Awork through Latenode.
Configure the Intercom and Awork Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Awork Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
⚙
6
AI Anthropic Claude 3
⚙
+
7
Awork
1
Trigger on Webhook
⚙
2
Intercom
⚙
⚙
3
Iterator
⚙
+
4
Webhook response
Save and Activate the Scenario
After configuring Intercom, Awork, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Awork integration works as expected. Depending on your setup, data should flow between Intercom and Awork (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and Awork
Intercom + Awork + Slack: When a new conversation is created in Intercom, a task is created in Awork. Then, a message is sent to a Slack channel to notify the relevant team about the new task.
Awork + Intercom + Google Sheets: When a task is updated in Awork (specifically when it's completed), the automation updates the corresponding customer's profile in Intercom and logs the completed task details into a Google Sheet.
Intercom and Awork integration alternatives
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
Related categories
About Awork
Manage Awork tasks in Latenode to automate project updates and reporting. Trigger flows on new tasks, sync deadlines across tools, or create custom reports. Use Latenode's logic functions and webhooks to connect Awork to any system, crafting automated workflows without complex coding, and scale project management tasks efficiently.
Related categories
See how Latenode works
.svg)
.png)
FAQ Intercom and Awork
How can I connect my Intercom account to Awork using Latenode?
To connect your Intercom account to Awork on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and Awork accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Awork tasks from new Intercom conversations?
Yes, you can! Latenode enables this with a visual interface and flexible logic. Automatically convert support requests into actionable tasks, improving team responsiveness and issue resolution.
What types of tasks can I perform by integrating Intercom with Awork?
Integrating Intercom with Awork allows you to perform various tasks, including:
- Create Awork tasks directly from new Intercom conversations.
- Update Awork task statuses based on Intercom conversation stages.
- Sync Intercom user data with corresponding Awork contact information.
- Send Intercom messages when Awork tasks are completed.
- Trigger Awork project updates based on Intercom conversation keywords.
Can I use JavaScript to customize Intercom and Awork workflows?
Yes! Latenode allows you to add custom JavaScript code for advanced Intercom and Awork data manipulation and workflow logic.
Are there any limitations to the Intercom and Awork integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations might require custom JavaScript coding.
- Rate limits imposed by Intercom and Awork APIs still apply.
- Real-time synchronization depends on API availability and network conditions.
