How to connect Intercom and CloudConvert
Create a New Scenario to Connect Intercom and CloudConvert
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or CloudConvert will be your first step. To do this, click "Choose an app," find Intercom or CloudConvert, and select the appropriate trigger to start the scenario.

Add the Intercom Node
Select the Intercom node from the app selection panel on the right.


Intercom

Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the CloudConvert Node
Next, click the plus (+) icon on the Intercom node, select CloudConvert from the list of available apps, and choose the action you need from the list of nodes within CloudConvert.


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Authenticate CloudConvert
Now, click the CloudConvert node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudConvert settings. Authentication allows you to use CloudConvert through Latenode.
Configure the Intercom and CloudConvert Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and CloudConvert Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Save and Activate the Scenario
After configuring Intercom, CloudConvert, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and CloudConvert integration works as expected. Depending on your setup, data should flow between Intercom and CloudConvert (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and CloudConvert
Intercom + CloudConvert + Google Drive: When a new conversation is created in Intercom, the transcript is converted to a PDF using CloudConvert, and then uploaded to a specified folder in Google Drive for archiving.
Intercom + CloudConvert + Airtable: When a CloudConvert job finishes converting a file originating from Intercom, a new record is created in Airtable to track the conversion, including details like the original Intercom file name and conversion status.
Intercom and CloudConvert integration alternatives

About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About CloudConvert
Need to convert files as part of your automation? Integrate CloudConvert into Latenode to automatically transform documents, images, audio, and video formats. Automate media processing workflows, optimize file sizes for storage, and ensure compatibility across platforms—all within Latenode's visual, scalable environment.
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See how Latenode works
FAQ Intercom and CloudConvert
How can I connect my Intercom account to CloudConvert using Latenode?
To connect your Intercom account to CloudConvert on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and CloudConvert accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I convert Intercom attachments automatically to PDF?
Yes, you can! Latenode lets you watch for new Intercom attachments and automatically convert them to PDF using CloudConvert, archiving them or triggering other processes.
What types of tasks can I perform by integrating Intercom with CloudConvert?
Integrating Intercom with CloudConvert allows you to perform various tasks, including:
- Convert user-uploaded images to a standardized format for storage.
- Automatically compress large video files received in Intercom conversations.
- Transform audio files attached to Intercom tickets for easier transcription.
- Convert documents sent via Intercom into editable formats.
- Create workflows that archive and standardize files for compliance.
Can Latenode monitor Intercom conversations for specific file types?
Yes, Latenode can monitor Intercom and trigger file conversions in CloudConvert based on specific file types, using advanced filtering.
Are there any limitations to the Intercom and CloudConvert integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Large file conversions in CloudConvert may consume significant processing time.
- Rate limits on the Intercom API can impact the speed of data retrieval.
- Complex conversion workflows require careful setup and testing.