How to connect Intercom and Creatomate
Create a New Scenario to Connect Intercom and Creatomate
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Creatomate will be your first step. To do this, click "Choose an app," find Intercom or Creatomate, and select the appropriate trigger to start the scenario.

Add the Intercom Node
Select the Intercom node from the app selection panel on the right.


Intercom

Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Creatomate Node
Next, click the plus (+) icon on the Intercom node, select Creatomate from the list of available apps, and choose the action you need from the list of nodes within Creatomate.


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Creatomate

Authenticate Creatomate
Now, click the Creatomate node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Creatomate settings. Authentication allows you to use Creatomate through Latenode.
Configure the Intercom and Creatomate Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Creatomate Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Creatomate
Trigger on Webhook
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Intercom
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Webhook response

Save and Activate the Scenario
After configuring Intercom, Creatomate, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Creatomate integration works as expected. Depending on your setup, data should flow between Intercom and Creatomate (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and Creatomate
Intercom + Creatomate + Google Sheets: When a new lead is created in Intercom, a personalized video is generated using Creatomate. The details of the generated video are then logged in a Google Sheet for tracking and analysis.
Creatomate + Intercom + Slack: When a video is rendered in Creatomate, a message containing the video link is sent to the user via Intercom, and a notification is sent to a designated Slack channel to inform the marketing team about the new video.
Intercom and Creatomate integration alternatives

About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About Creatomate
Automate video creation with Creatomate in Latenode. Generate personalized videos from data: product demos, social media content, or reports. Connect Creatomate to any data source and automate complex workflows with Latenode's visual editor, JavaScript support, and flexible API. Scale video production without manual effort.
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See how Latenode works
FAQ Intercom and Creatomate
How can I connect my Intercom account to Creatomate using Latenode?
To connect your Intercom account to Creatomate on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and Creatomate accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create personalized videos for new Intercom users?
Yes, you can! With Latenode, trigger Creatomate to generate videos when new users join Intercom. Personalize content at scale using no-code blocks and JavaScript for complex logic.
What types of tasks can I perform by integrating Intercom with Creatomate?
Integrating Intercom with Creatomate allows you to perform various tasks, including:
- Generate personalized onboarding videos based on Intercom user data.
- Create dynamic marketing videos triggered by Intercom conversation events.
- Automatically update video content based on user actions in Intercom.
- Send video summaries of Intercom conversations to internal teams.
- Create visual reports based on Intercom data, embedded in Creatomate videos.
How can I use Intercom data to personalize Creatomate videos?
Use Latenode’s data mapping to pass Intercom user attributes to Creatomate. Enrich video content with names, titles, and profile details.
Are there any limitations to the Intercom and Creatomate integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex video templates in Creatomate may require advanced setup.
- Rate limits on the Intercom API can impact high-volume workflows.
- Real-time video generation depends on Creatomate's processing speed.