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How to connect Intercom and Delighted
Create a New Scenario to Connect Intercom and Delighted
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Delighted will be your first step. To do this, click "Choose an app," find Intercom or Delighted, and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
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Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Delighted Node
Next, click the plus (+) icon on the Intercom node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.
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Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the Intercom and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Delighted
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Intercom, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Delighted integration works as expected. Depending on your setup, data should flow between Intercom and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and Delighted
Intercom + Delighted + Slack: When a conversation ends in Intercom, a Delighted survey is sent to the user. The response from Delighted is then posted to a dedicated Slack channel for feedback monitoring.
Delighted + Intercom + Zendesk: When a new response is received in Delighted, the flow checks if the score is low. If so, a Zendesk ticket is created, and the Intercom support team is notified via Slack to proactively engage the unhappy customer.
Intercom and Delighted integration alternatives
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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See how Latenode works
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FAQ Intercom and Delighted
How can I connect my Intercom account to Delighted using Latenode?
To connect your Intercom account to Delighted on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and Delighted accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger Delighted surveys after Intercom conversations?
Yes! Automatically trigger Delighted surveys based on Intercom conversation outcomes using Latenode’s visual builder. Gather feedback and improve customer satisfaction effortlessly.
What types of tasks can I perform by integrating Intercom with Delighted?
Integrating Intercom with Delighted allows you to perform various tasks, including:
- Automatically sending Delighted surveys after Intercom support interactions.
- Creating Intercom tasks based on negative Delighted survey responses.
- Updating Intercom user properties with Delighted feedback scores.
- Tracking Delighted survey completion rates within Intercom conversations.
- Analyzing customer sentiment from both Intercom and Delighted in one place.
How does Latenode handle Intercom data security?
Latenode uses secure protocols and encryption to protect your Intercom data. You control the data flow and permissions within your workflows.
Are there any limitations to the Intercom and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex survey logic may require custom JavaScript blocks.
- Historical data sync is not supported out-of-the-box; requires custom workflow.
- Rate limits of Intercom and Delighted APIs apply.
