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Automatically send Userback feedback insights into Intercom, enriching user profiles with real-time sentiment data. Latenode's visual editor and affordable execution-based pricing make it easier to connect these tools and improve customer communication workflows.
Connect Intercom and Userback in minutes with Latenode.
Create Intercom to Userback workflow
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Create a New Scenario to Connect Intercom and Userback
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Userback will be your first step. To do this, click "Choose an app," find Intercom or Userback, and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
Intercom
Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Userback Node
Next, click the plus (+) icon on the Intercom node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.
Intercom
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Userback
Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the Intercom and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Userback
Trigger on Webhook
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Intercom
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Intercom, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Userback integration works as expected. Depending on your setup, data should flow between Intercom and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Userback + Intercom + Slack: When new feedback is created in Userback, a conversation is initiated in Intercom. Subsequently, a message is sent to a designated Slack channel to notify the team about the new feedback and the corresponding Intercom conversation.
Userback + Jira + Intercom: When new feedback is created in Userback, a Jira issue is created. The Intercom conversation associated with the user providing the feedback is then updated to include a link to the newly created Jira issue, providing context for the support team.
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
Related categories
How can I connect my Intercom account to Userback using Latenode?
To connect your Intercom account to Userback on Latenode, follow these steps:
Can I automatically create Userback tickets from Intercom conversations?
Yes, you can! Latenode’s visual editor makes it simple. Automate feedback collection & issue tracking, ensuring no customer concern is missed, improving response times.
What types of tasks can I perform by integrating Intercom with Userback?
Integrating Intercom with Userback allows you to perform various tasks, including:
What Intercom data can I access and use in Latenode workflows?
Latenode provides access to Intercom conversations, users, and company data. Use this data in advanced workflows, enhanced with JavaScript and AI.
Are there any limitations to the Intercom and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: