Best integrations for Intercom 2025
Connect Intercom with other apps to automate customer workflows. These integrations offer unique options.
Airtable
Sync Intercom data with Airtable bases. Create custom views and reports by connecting customer conversations. Update contact records or trigger actions based on new Intercom chats. Manage customer data to build customized outreach campaigns. You can also track support requests, feedback, and feature requests. Use Airtable for enhanced data analysis and visualization.
Twilio
Send SMS messages using Intercom data. Notify customers of new messages, updates, or support ticket changes. Route SMS responses back into Intercom. Initiate outbound SMS campaigns using customer attributes. Use Twilio to create personalized and timely communications. Combine live chat and SMS for omnichannel support. Improve customer engagement with targeted text messages.
Salesforce
Create or update Salesforce leads, contacts, or opportunities based on Intercom conversations. Sync customer data to maintain consistent records. Trigger Intercom messages from Salesforce events. Qualify leads faster with data from both platforms. Connect sales and support workflows. Gain a 360-degree view of customer interactions. You can also report on campaign performance.
HubSpot
Share data between Intercom and HubSpot for marketing and sales alignment. Update HubSpot contacts using Intercom data. Trigger Intercom conversations from HubSpot workflows. Personalize customer interactions using data from both apps. Track marketing campaign performance based on chat data. Improve lead qualification with unified customer profiles. Use HubSpot for better segmentation.
Jira
Automatically create Jira issues from Intercom conversations. Escalate support requests or bug reports. Link customer feedback directly to development tasks. Notify teams of new issues through Intercom. Track the status of Jira issues within Intercom. Improve response times with clear issue tracking. Connect customer support and product development teams.
Google Calendar
Schedule meetings with leads or customers directly from Intercom. Send automated reminders through Intercom. Track meeting attendance and outcomes. Update Intercom records with meeting details. Improve sales or support workflows by booking appointments. Coordinate schedules and follow up with customers. Use Google Calendar for meeting automation.
Slack
Send Intercom notifications to specific Slack channels. Alert teams of new conversations or urgent issues. Share customer feedback and insights. Trigger Intercom actions from Slack commands. Improve team collaboration and response times. Create dedicated channels for specific customer segments. Use Slack for internal communication and coordination.
Discord
Trigger messages in Discord channels based on Intercom events. Notify community members of important updates. Share customer feedback and support requests. Engage with customers in real time. Improve community support. Create private Discord channels for specific customer groups. Use Discord for community management and engagement.
Stripe
Access Stripe customer data within Intercom conversations. View subscription status, payment history, and other details. Trigger automated messages based on payment events. Offer personalized support based on customer purchase data. Troubleshoot billing issues faster with integrated data. Improve customer experience by understanding payment history. You can also automate subscription management.
GitHub
Create GitHub issues directly from Intercom conversations. Link customer feedback to specific code repositories. Notify developers of bug reports or feature requests. Track issue status within Intercom. Improve product development by integrating user feedback. Connect customer support with engineering teams. Use GitHub for code collaboration and tracking.