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How to connect Jibble and Freshdesk
Create a New Scenario to Connect Jibble and Freshdesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Jibble, triggered by another scenario, or executed manually (for testing purposes). In most cases, Jibble or Freshdesk will be your first step. To do this, click "Choose an app," find Jibble or Freshdesk, and select the appropriate trigger to start the scenario.
Add the Jibble Node
Select the Jibble node from the app selection panel on the right.
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Add the Freshdesk Node
Next, click the plus (+) icon on the Jibble node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.
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Authenticate Freshdesk
Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.
Configure the Jibble and Freshdesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Jibble and Freshdesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Jibble, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Jibble and Freshdesk integration works as expected. Depending on your setup, data should flow between Jibble and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Jibble and Freshdesk
Jibble + Freshdesk + Slack: When an employee clocks out in Jibble, a Freshdesk ticket is created to track the reason for the logout, and the manager is notified via Slack to follow up.
Freshdesk + Jibble + Google Sheets: When a ticket is updated in Freshdesk (e.g., resolved), the automation finds the related person in Jibble and logs the resolution time in a Google Sheet.
Jibble and Freshdesk integration alternatives
About Jibble
Jibble streamlines time tracking. Connect it to Latenode to automate payroll, project costing, or attendance alerts. Send Jibble data to accounting software or HR platforms automatically. Use Latenode's visual editor to create custom rules and notifications based on employee time entries, eliminating manual data transfer and ensuring accurate records.
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About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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See how Latenode works
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FAQ Jibble and Freshdesk
How can I connect my Jibble account to Freshdesk using Latenode?
To connect your Jibble account to Freshdesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Jibble and click on "Connect".
- Authenticate your Jibble and Freshdesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Freshdesk tickets from Jibble time entries?
Yes, you can! Latenode lets you create custom workflows, triggering ticket creation in Freshdesk based on Jibble data. Improve response times & track support linked to actual work hours.
What types of tasks can I perform by integrating Jibble with Freshdesk?
Integrating Jibble with Freshdesk allows you to perform various tasks, including:
- Create Freshdesk tickets when employees exceed their Jibble work hours.
- Update Freshdesk tickets with Jibble time tracking information.
- Trigger Jibble clock-outs based on Freshdesk ticket resolution.
- Generate reports in Freshdesk based on Jibble attendance data.
- Send notifications in Freshdesk for Jibble overtime alerts.
How does Latenode handle Jibble's complex permission structures?
Latenode provides flexible authentication and data mapping, ensuring correct permissions when integrating Jibble data with Freshdesk.
Are there any limitations to the Jibble and Freshdesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time data sync depends on the API rate limits of both Jibble and Freshdesk.
- Complex Jibble organizational structures might require custom JavaScript nodes.
- Initial setup requires understanding of both Jibble and Freshdesk data models.
