JustCall and Delighted Integration

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Automatically trigger Delighted surveys after JustCall interactions to gauge customer satisfaction. Latenode's visual editor and affordable execution pricing make customizing and scaling feedback loops easier than ever with no-code.

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JustCall

Delighted

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect JustCall and Delighted

Create a New Scenario to Connect JustCall and Delighted

In the workspace, click the โ€œCreate New Scenarioโ€ button.

Add the First Step

Add the first node โ€“ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a JustCall, triggered by another scenario, or executed manually (for testing purposes). In most cases, JustCall or Delighted will be your first step. To do this, click "Choose an app," find JustCall or Delighted, and select the appropriate trigger to start the scenario.

Add the JustCall Node

Select the JustCall node from the app selection panel on the right.

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JustCall

Configure the JustCall

Click on the JustCall node to configure it. You can modify the JustCall URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Delighted Node

Next, click the plus (+) icon on the JustCall node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.

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Delighted

Authenticate Delighted

Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.

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Configure the JustCall and Delighted Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the JustCall and Delighted Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that donโ€™t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring JustCall, Delighted, and any additional nodes, donโ€™t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking โ€œRun onceโ€ and triggering an event to check if the JustCall and Delighted integration works as expected. Depending on your setup, data should flow between JustCall and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect JustCall and Delighted

JustCall + Delighted + Slack: After a call ends in JustCall, send a customer satisfaction survey via Delighted. Based on the survey response, post a message to a dedicated Slack channel to notify the team of the feedback received.

Delighted + JustCall + Google Sheets: When a new survey response is received in Delighted, retrieve call data from JustCall (if contact exists) and store both the survey response and call details in Google Sheets for analysis.

JustCall and Delighted integration alternatives

About JustCall

Use JustCall in Latenode to automate call workflows: trigger calls based on CRM updates, send SMS follow-ups, and log call data. Latenode adds visual flow control, custom logic, and data enrichment missing in basic JustCall setups. Create complex, scalable call-centric processes with no-code tools and flexible JavaScript.

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI โ€” all without per-step costs.

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FAQ JustCall and Delighted

How can I connect my JustCall account to Delighted using Latenode?

To connect your JustCall account to Delighted on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select JustCall and click on "Connect".
  • Authenticate your JustCall and Delighted accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger Delighted surveys after JustCall calls?

Yes, you can! Latenode allows you to automatically send Delighted surveys after calls in JustCall, improving response rates. Leverage conditional logic to filter based on call outcomes.

What types of tasks can I perform by integrating JustCall with Delighted?

Integrating JustCall with Delighted allows you to perform various tasks, including:

  • Automatically trigger customer satisfaction surveys after a JustCall interaction.
  • Update contact information in Delighted based on JustCall call details.
  • Analyze survey responses in relation to call outcomes using AI insights.
  • Send internal notifications based on Delighted survey scores after calls.
  • Create reports showing the correlation between call length and survey scores.

How do I handle failed JustCall calls on Latenode?

Use Latenode's error handling to trigger fallback actions for failed JustCall calls. Send SMS follow-ups or create support tickets automatically.

Are there any limitations to the JustCall and Delighted integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical JustCall data prior to integration may not be accessible.
  • Complex survey logic in Delighted requires advanced workflow design.
  • Rate limits on JustCall and Delighted APIs can affect large-scale automations.

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