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How to connect Kintone and LiveChat
Create a New Scenario to Connect Kintone and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Kintone, triggered by another scenario, or executed manually (for testing purposes). In most cases, Kintone or LiveChat will be your first step. To do this, click "Choose an app," find Kintone or LiveChat, and select the appropriate trigger to start the scenario.
Add the Kintone Node
Select the Kintone node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Kintone node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Kintone and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Kintone and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Kintone, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Kintone and LiveChat integration works as expected. Depending on your setup, data should flow between Kintone and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Kintone and LiveChat
LiveChat + Kintone + Slack: When a new chat conversation starts in LiveChat, fetch the corresponding Kintone record and send a Slack notification with the chat details and record information to a designated channel.
LiveChat + Kintone + Google Sheets: When a chat conversation is deactivated in LiveChat, create a new record in Kintone to log the conversation details. Subsequently, add a new row to a Google Sheet with summarized information from both LiveChat and Kintone.
Kintone and LiveChat integration alternatives
About Kintone
Integrate Kintone into Latenode to automate custom application workflows. Sync data, trigger actions, and manage processes without code. Extend Kintone's capabilities with Latenode's visual builder, JavaScript functions, and AI tools to automate data validation, reporting, and notifications. Scale efficiently and only pay for what you use.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ Kintone and LiveChat
How can I connect my Kintone account to LiveChat using Latenode?
To connect your Kintone account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Kintone and click on "Connect".
- Authenticate your Kintone and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Kintone records from new LiveChat transcripts?
Yes, you can! Latenode allows seamless data transfer between apps. Automatically create Kintone records from LiveChat transcripts to track customer interactions and improve your sales or support processes.
What types of tasks can I perform by integrating Kintone with LiveChat?
Integrating Kintone with LiveChat allows you to perform various tasks, including:
- Create Kintone records from new LiveChat conversations.
- Send LiveChat messages when a Kintone record is updated.
- Update Kintone records with data collected in LiveChat surveys.
- Trigger LiveChat chats based on Kintone record status changes.
- Automatically send a welcome message in LiveChat when a new Kintone contact is created.
What Kintone data can Latenode access for automations?
Latenode can access and modify any data within your Kintone apps, provided you grant the necessary permissions during authentication.
Are there any limitations to the Kintone and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript coding.
- Very high volumes of data transfer may require optimization.
- Real-time updates depend on API availability and polling intervals.
