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How to connect Kintone and Zendesk
Create a New Scenario to Connect Kintone and Zendesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Kintone, triggered by another scenario, or executed manually (for testing purposes). In most cases, Kintone or Zendesk will be your first step. To do this, click "Choose an app," find Kintone or Zendesk, and select the appropriate trigger to start the scenario.
Add the Kintone Node
Select the Kintone node from the app selection panel on the right.
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Add the Zendesk Node
Next, click the plus (+) icon on the Kintone node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.
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Authenticate Zendesk
Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.
Configure the Kintone and Zendesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Kintone and Zendesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Kintone, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Kintone and Zendesk integration works as expected. Depending on your setup, data should flow between Kintone and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Kintone and Zendesk
Kintone + Zendesk + Slack: When a new record is created in Kintone, a Zendesk ticket is automatically created. A notification is then sent to a designated Slack channel to inform the support team of the new ticket.
Zendesk + Kintone + Google Sheets: When a ticket is updated in Zendesk, the update is logged as a new record in Kintone. Then, relevant information from the Kintone record is added as a new row in a Google Sheet for reporting and analysis.
Kintone and Zendesk integration alternatives
About Kintone
Integrate Kintone into Latenode to automate custom application workflows. Sync data, trigger actions, and manage processes without code. Extend Kintone's capabilities with Latenode's visual builder, JavaScript functions, and AI tools to automate data validation, reporting, and notifications. Scale efficiently and only pay for what you use.
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About Zendesk
Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.
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See how Latenode works
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FAQ Kintone and Zendesk
How can I connect my Kintone account to Zendesk using Latenode?
To connect your Kintone account to Zendesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Kintone and click on "Connect".
- Authenticate your Kintone and Zendesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zendesk tickets from new Kintone records?
Yes, you can! Latenode allows this automation, ensuring seamless data flow. Trigger ticket creation from Kintone, enhancing your customer support workflow with real-time updates.
What types of tasks can I perform by integrating Kintone with Zendesk?
Integrating Kintone with Zendesk allows you to perform various tasks, including:
- Create Zendesk tickets from new Kintone app entries.
- Update Kintone records when a Zendesk ticket is resolved.
- Synchronize customer data between Kintone and Zendesk.
- Trigger custom notifications based on events in either system.
- Automatically assign Zendesk tickets based on Kintone data.
How does Latenode handle complex data transformations between Kintone and Zendesk?
Latenode uses visual data mapping and JavaScript blocks for transformations. Easily convert data types and formats to fit both Kintone and Zendesk.
Are there any limitations to the Kintone and Zendesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by Kintone and Zendesk APIs may affect high-volume workflows.
- Custom field mappings may require JavaScript for advanced transformations.
- Real-time synchronization is not guaranteed; some delays may occur.
