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How to connect Knack and Delighted
Create a New Scenario to Connect Knack and Delighted
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Knack, triggered by another scenario, or executed manually (for testing purposes). In most cases, Knack or Delighted will be your first step. To do this, click "Choose an app," find Knack or Delighted, and select the appropriate trigger to start the scenario.
Add the Knack Node
Select the Knack node from the app selection panel on the right.
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Add the Delighted Node
Next, click the plus (+) icon on the Knack node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.
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Delighted
Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the Knack and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Knack and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Delighted
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Trigger on Webhook
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Knack
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Knack, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Knack and Delighted integration works as expected. Depending on your setup, data should flow between Knack and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Knack and Delighted
Delighted + Knack + Slack: When a new response is received in Delighted indicating low satisfaction, find the corresponding record in Knack and then send a Slack direct message to the Knack record owner, prompting them to follow up.
Delighted + Knack + Gmail: When a new response is received in Delighted, find the corresponding contact in Knack. Then send a targeted follow-up email via Gmail based on their Delighted survey score.
Knack and Delighted integration alternatives
About Knack
Use Knack with Latenode to build custom database apps and automate workflows. Connect Knack data to other services, like CRMs or marketing tools, without code. Latenode lets you transform and route Knack data, create advanced logic, and scale automation beyond Knack's built-in limits, all visually and affordably.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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See how Latenode works
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FAQ Knack and Delighted
How can I connect my Knack account to Delighted using Latenode?
To connect your Knack account to Delighted on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Knack and click on "Connect".
- Authenticate your Knack and Delighted accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger surveys after new Knack database entries?
Yes, you can! Latenode allows triggering Delighted surveys automatically upon new Knack entries. Enhance feedback collection and gain insights in real-time. Use our AI features to analyze survey responses.
What types of tasks can I perform by integrating Knack with Delighted?
Integrating Knack with Delighted allows you to perform various tasks, including:
- Automatically sending customer satisfaction surveys after a Knack record is updated.
- Creating new Delighted subscribers when a new contact is added in Knack.
- Updating Knack records based on feedback received from Delighted surveys.
- Analyzing Delighted survey responses and updating Knack with sentiment scores.
- Triggering internal notifications based on negative feedback received via Delighted.
How do I handle errors when integrating Knack with Delighted on Latenode?
Latenode provides robust error handling. Use built-in error catching and retry logic or custom JavaScript to manage exceptions for reliable automation.
Are there any limitations to the Knack and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time updates might be subject to API request limits on both Knack and Delighted.
- Complex data transformations may require custom JavaScript code.
- Historical data synchronization might need manual import.
