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How to connect Knack and Freshdesk
Create a New Scenario to Connect Knack and Freshdesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Knack, triggered by another scenario, or executed manually (for testing purposes). In most cases, Knack or Freshdesk will be your first step. To do this, click "Choose an app," find Knack or Freshdesk, and select the appropriate trigger to start the scenario.
Add the Knack Node
Select the Knack node from the app selection panel on the right.
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Add the Freshdesk Node
Next, click the plus (+) icon on the Knack node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.
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Authenticate Freshdesk
Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.
Configure the Knack and Freshdesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Knack and Freshdesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Knack, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Knack and Freshdesk integration works as expected. Depending on your setup, data should flow between Knack and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Knack and Freshdesk
Knack + Freshdesk + Slack: When a new record is created in Knack, a new ticket is created in Freshdesk. Then, a message is sent to a Slack channel to notify the support team about the new ticket.
Freshdesk + Knack + Google Sheets: When a new ticket is created in Freshdesk, the details are logged into a Google Sheet. Simultaneously, the contact information is updated in Knack, if the contact exists.
Knack and Freshdesk integration alternatives
About Knack
Use Knack with Latenode to build custom database apps and automate workflows. Connect Knack data to other services, like CRMs or marketing tools, without code. Latenode lets you transform and route Knack data, create advanced logic, and scale automation beyond Knack's built-in limits, all visually and affordably.
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About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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See how Latenode works
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FAQ Knack and Freshdesk
How can I connect my Knack account to Freshdesk using Latenode?
To connect your Knack account to Freshdesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Knack and click on "Connect".
- Authenticate your Knack and Freshdesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Freshdesk tickets from Knack entries?
Yes, you can! Latenode's visual editor simplifies this. Automatically create support tickets from new Knack database entries for faster issue resolution and better customer service.
What types of tasks can I perform by integrating Knack with Freshdesk?
Integrating Knack with Freshdesk allows you to perform various tasks, including:
- Creating new Freshdesk contacts from new Knack database records.
- Updating Freshdesk tickets when corresponding Knack data changes.
- Triggering Knack actions based on Freshdesk ticket status updates.
- Automatically logging support interactions in Knack from Freshdesk.
- Generating reports combining data from both Knack and Freshdesk.
Can I use JavaScript for advanced logic with Knack and Freshdesk?
Yes! Latenode lets you add custom JavaScript to workflows for complex data transformations or API calls beyond standard options. Extend your automation.
Are there any limitations to the Knack and Freshdesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data relationships may require custom JavaScript for mapping.
- Rate limits of both Knack and Freshdesk APIs apply.
- Real-time synchronization depends on the polling interval.
