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How to connect Knack and Intercom
Create a New Scenario to Connect Knack and Intercom
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Knack, triggered by another scenario, or executed manually (for testing purposes). In most cases, Knack or Intercom will be your first step. To do this, click "Choose an app," find Knack or Intercom, and select the appropriate trigger to start the scenario.
Add the Knack Node
Select the Knack node from the app selection panel on the right.
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Add the Intercom Node
Next, click the plus (+) icon on the Knack node, select Intercom from the list of available apps, and choose the action you need from the list of nodes within Intercom.
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Authenticate Intercom
Now, click the Intercom node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Intercom settings. Authentication allows you to use Intercom through Latenode.
Configure the Knack and Intercom Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Knack and Intercom Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Knack, Intercom, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Knack and Intercom integration works as expected. Depending on your setup, data should flow between Knack and Intercom (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Knack and Intercom
Knack + Intercom + Slack: When a new record is created in Knack, a new contact is created or updated in Intercom. Then, a summary of the new Knack record is sent to a specified Slack channel.
Intercom + Knack + Google Sheets: When a contact is updated in Intercom, the contact's information is updated in a Knack record. Then, a new row is added to a Google Sheet with the updated information.
Knack and Intercom integration alternatives
About Knack
Use Knack with Latenode to build custom database apps and automate workflows. Connect Knack data to other services, like CRMs or marketing tools, without code. Latenode lets you transform and route Knack data, create advanced logic, and scale automation beyond Knack's built-in limits, all visually and affordably.
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About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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See how Latenode works
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FAQ Knack and Intercom
How can I connect my Knack account to Intercom using Latenode?
To connect your Knack account to Intercom on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Knack and click on "Connect".
- Authenticate your Knack and Intercom accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Intercom when a new Knack record is created?
Yes, you can! Latenode allows you to trigger Intercom updates from new Knack records. This keeps your customer data synchronized, enhancing support and engagement.
What types of tasks can I perform by integrating Knack with Intercom?
Integrating Knack with Intercom allows you to perform various tasks, including:
- Creating new Intercom users from new Knack database entries.
- Sending targeted Intercom messages based on Knack data.
- Updating Knack records when an Intercom conversation is closed.
- Adding Knack data to Intercom user profiles for richer context.
- Triggering custom events in Intercom based on Knack events.
Can I use JavaScript to transform data between Knack and Intercom?
Yes! Latenode's built-in JavaScript blocks let you customize data transformations for perfect data alignment between Knack and Intercom.
Are there any limitations to the Knack and Intercom integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Rate limits of Knack and Intercom APIs still apply.
- Real-time synchronization depends on API availability.
