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How to connect Lark and Freshdesk
Create a New Scenario to Connect Lark and Freshdesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Lark, triggered by another scenario, or executed manually (for testing purposes). In most cases, Lark or Freshdesk will be your first step. To do this, click "Choose an app," find Lark or Freshdesk, and select the appropriate trigger to start the scenario.
Add the Lark Node
Select the Lark node from the app selection panel on the right.
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Add the Freshdesk Node
Next, click the plus (+) icon on the Lark node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.
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Authenticate Freshdesk
Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.
Configure the Lark and Freshdesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Lark and Freshdesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Lark, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Lark and Freshdesk integration works as expected. Depending on your setup, data should flow between Lark and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Lark and Freshdesk
Freshdesk + Lark + Slack: When a new urgent ticket is created in Freshdesk, a message is sent to a specified Lark group chat and a notification is posted to a designated Slack channel.
Freshdesk + Lark + Google Sheets: When a ticket is updated in Freshdesk, the system sends a message to a specified Lark group chat and updates a corresponding row in a Google Sheets spreadsheet for reporting purposes.
Lark and Freshdesk integration alternatives
About Lark
Use Lark within Latenode to centralize team comms & automate notifications based on workflow triggers. Aggregate messages, streamline approvals, and post updates to specific channels. Benefit from Latenode's visual editor and logic tools for advanced routing that keeps everyone informed and aligned.
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About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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See how Latenode works
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FAQ Lark and Freshdesk
How can I connect my Lark account to Freshdesk using Latenode?
To connect your Lark account to Freshdesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Lark and click on "Connect".
- Authenticate your Lark and Freshdesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I create Freshdesk tickets from new Lark messages?
Yes, you can! Latenode's visual editor makes it easy to automatically create Freshdesk tickets from Lark messages. Enhance support workflows and never miss a request.
What types of tasks can I perform by integrating Lark with Freshdesk?
Integrating Lark with Freshdesk allows you to perform various tasks, including:
- Automatically create Freshdesk tickets from new Lark channel messages.
- Send Lark channel notifications for new or updated Freshdesk tickets.
- Update Freshdesk ticket properties based on Lark message content using AI.
- Search for Freshdesk tickets directly from Lark using a custom slash command.
- Trigger Lark notifications when Freshdesk ticket SLAs are about to be breached.
How does Latenode handle complex data transformations between Lark and Freshdesk?
Latenode provides powerful data transformation tools, including JavaScript code blocks and AI steps, ensuring seamless data flow between Lark and Freshdesk.
Are there any limitations to the Lark and Freshdesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Attachments larger than 10MB may experience slower processing.
- Real-time synchronization is subject to API rate limits of both services.
- Custom field mappings in Freshdesk require careful configuration.
