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How to connect Linear and Freshdesk
Create a New Scenario to Connect Linear and Freshdesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Linear, triggered by another scenario, or executed manually (for testing purposes). In most cases, Linear or Freshdesk will be your first step. To do this, click "Choose an app," find Linear or Freshdesk, and select the appropriate trigger to start the scenario.
Add the Linear Node
Select the Linear node from the app selection panel on the right.
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Add the Freshdesk Node
Next, click the plus (+) icon on the Linear node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.
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Authenticate Freshdesk
Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.
Configure the Linear and Freshdesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Linear and Freshdesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Linear, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Linear and Freshdesk integration works as expected. Depending on your setup, data should flow between Linear and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Linear and Freshdesk
Linear + Freshdesk + Slack: When a new issue is created in Linear, a new ticket is created in Freshdesk to track the customer support aspect. A message is then sent to a Slack channel to notify the relevant team about the new issue and ticket.
Freshdesk + Linear + Google Sheets: When a ticket is updated in Freshdesk, a row is added to Google Sheets to track ticket resolution. The related Linear issue is then updated with a comment summarizing the Freshdesk ticket update.
Linear and Freshdesk integration alternatives
About Linear
Connect Linear to Latenode for automated issue tracking. Streamline bug reporting from various sources. Automatically create Linear issues from form submissions or customer support tickets. Update issue statuses based on events in other systems like Git or CI/CD pipelines, all within a scalable, low-code workflow.
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About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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See how Latenode works
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FAQ Linear and Freshdesk
How can I connect my Linear account to Freshdesk using Latenode?
To connect your Linear account to Freshdesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Linear and click on "Connect".
- Authenticate your Linear and Freshdesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Linear issues from Freshdesk tickets?
Yes, you can! With Latenode, automatically create Linear issues from new Freshdesk tickets. This ensures seamless issue tracking and faster resolution times.
What types of tasks can I perform by integrating Linear with Freshdesk?
Integrating Linear with Freshdesk allows you to perform various tasks, including:
- Automatically create Linear issues when a high-priority Freshdesk ticket is created.
- Update Linear issue status when the corresponding Freshdesk ticket is resolved.
- Add Freshdesk ticket details as comments to Linear issues for context.
- Sync customer feedback from Freshdesk tickets to Linear feature requests.
- Trigger Freshdesk notifications when a Linear issue transitions to "Done."
What kind of Linear data can I access within Latenode?
You can access and manipulate Linear issues, projects, users, teams, and cycles, enabling robust automation workflows.
Are there any limitations to the Linear and Freshdesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Attachments from Freshdesk are not automatically transferred to Linear.
- Custom fields in Freshdesk may require JavaScript transformations for Linear.
- Rate limits on the Linear and Freshdesk APIs may affect high-volume workflows.
