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How to connect Linear and Intercom
Create a New Scenario to Connect Linear and Intercom
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Linear, triggered by another scenario, or executed manually (for testing purposes). In most cases, Linear or Intercom will be your first step. To do this, click "Choose an app," find Linear or Intercom, and select the appropriate trigger to start the scenario.
Add the Linear Node
Select the Linear node from the app selection panel on the right.
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Add the Intercom Node
Next, click the plus (+) icon on the Linear node, select Intercom from the list of available apps, and choose the action you need from the list of nodes within Intercom.
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Authenticate Intercom
Now, click the Intercom node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Intercom settings. Authentication allows you to use Intercom through Latenode.
Configure the Linear and Intercom Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Linear and Intercom Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Linear, Intercom, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Linear and Intercom integration works as expected. Depending on your setup, data should flow between Linear and Intercom (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Linear and Intercom
Linear + Intercom + Slack: When a Linear issue is resolved (updated), a message is sent to the Intercom user associated with the issue, and a notification is posted to a Slack channel to inform the internal team.
Intercom + Linear + Jira: When a new conversation is started in Intercom, a new Jira ticket is created. If the conversation mentions an existing Linear issue, the Jira ticket is linked by adding a comment with the Linear issue details.
Linear and Intercom integration alternatives
About Linear
Connect Linear to Latenode for automated issue tracking. Streamline bug reporting from various sources. Automatically create Linear issues from form submissions or customer support tickets. Update issue statuses based on events in other systems like Git or CI/CD pipelines, all within a scalable, low-code workflow.
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About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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FAQ Linear and Intercom
How can I connect my Linear account to Intercom using Latenode?
To connect your Linear account to Intercom on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Linear and click on "Connect".
- Authenticate your Linear and Intercom accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Linear issues from Intercom conversations?
Yes, you can! Latenode lets you automatically create Linear issues directly from Intercom conversations, ensuring no customer feedback or bug reports are missed. Scale your workflow using no-code and custom JavaScript steps.
What types of tasks can I perform by integrating Linear with Intercom?
Integrating Linear with Intercom allows you to perform various tasks, including:
- Create Linear issues from new Intercom conversations.
- Update Linear issue status based on Intercom conversation status.
- Send Intercom messages when a Linear issue is resolved.
- Add Intercom conversation details to Linear issue descriptions.
- Search for existing Linear issues from an Intercom conversation.
Can I trigger Intercom messages based on Linear issue status?
Yes! With Latenode, trigger Intercom messages based on Linear status changes. Keep customers informed automatically via personalized messages, powered by AI.
Are there any limitations to the Linear and Intercom integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Rate limits of Linear and Intercom APIs apply.
- Historical data migration requires custom workflow design.
