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How to connect Linear and LiveChat
Create a New Scenario to Connect Linear and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Linear, triggered by another scenario, or executed manually (for testing purposes). In most cases, Linear or LiveChat will be your first step. To do this, click "Choose an app," find Linear or LiveChat, and select the appropriate trigger to start the scenario.
Add the Linear Node
Select the Linear node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Linear node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Linear and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Linear and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Linear, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Linear and LiveChat integration works as expected. Depending on your setup, data should flow between Linear and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Linear and LiveChat
Linear + LiveChat + Slack: When a new issue is created in Linear, a message is sent to a designated Slack channel to notify the support team about the new issue via Slack, using the LiveChat action as an intermediary notification service if a direct integration isn't possible.
LiveChat + Linear + Jira: When a LiveChat conversation is deactivated, indicating a resolved issue, a new bug report is created in Linear. Subsequently, this Linear issue triggers the creation of a corresponding issue in Jira to track development.
Linear and LiveChat integration alternatives
About Linear
Connect Linear to Latenode for automated issue tracking. Streamline bug reporting from various sources. Automatically create Linear issues from form submissions or customer support tickets. Update issue statuses based on events in other systems like Git or CI/CD pipelines, all within a scalable, low-code workflow.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ Linear and LiveChat
How can I connect my Linear account to LiveChat using Latenode?
To connect your Linear account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Linear and click on "Connect".
- Authenticate your Linear and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Linear issues from new LiveChat conversations?
Yes, you can! Latenode allows you to automatically create Linear issues from LiveChat conversations, ensuring no customer feedback is missed. Plus, use AI blocks for sentiment analysis.
What types of tasks can I perform by integrating Linear with LiveChat?
Integrating Linear with LiveChat allows you to perform various tasks, including:
- Create Linear issues from new LiveChat transcripts.
- Send LiveChat notifications for updated Linear issue statuses.
- Add LiveChat conversation links to corresponding Linear issues.
- Automatically assign Linear issues based on LiveChat conversation tags.
- Update LiveChat agents when a linked Linear issue is resolved.
How does Latenode handle authentication for Linear and LiveChat?
Latenode uses secure OAuth authentication, allowing you to grant permissions to Linear and LiveChat without sharing your credentials directly.
Are there any limitations to the Linear and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex filtering logic may require JavaScript blocks.
- Rate limits on the Linear and LiveChat APIs still apply.
- Historical data migration might require manual setup.
