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Automatically summarize LiveChat conversations using AI: Perplexity to identify key issues and improve customer service quality. Scale affordably on Latenode, paying only for execution time, and tailor the analysis using custom prompts.
Connect LiveChat and AI: Perplexity in minutes with Latenode.
Create LiveChat to AI: Perplexity workflow
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Create a New Scenario to Connect LiveChat and AI: Perplexity
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or AI: Perplexity will be your first step. To do this, click "Choose an app," find LiveChat or AI: Perplexity, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the AI: Perplexity Node
Next, click the plus (+) icon on the LiveChat node, select AI: Perplexity from the list of available apps, and choose the action you need from the list of nodes within AI: Perplexity.
LiveChat
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AI: Perplexity
Authenticate AI: Perplexity
Now, click the AI: Perplexity node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your AI: Perplexity settings. Authentication allows you to use AI: Perplexity through Latenode.
Configure the LiveChat and AI: Perplexity Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and AI: Perplexity Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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AI: Perplexity
Trigger on Webhook
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LiveChat
β
β
Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, AI: Perplexity, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the LiveChat and AI: Perplexity integration works as expected. Depending on your setup, data should flow between LiveChat and AI: Perplexity (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + AI: Perplexity + Slack: When a chat is deactivated in LiveChat, a summary of the chat transcript is created using Perplexity AI. The key insights from the summary are then posted to a designated Slack channel for team review and action.
LiveChat + AI: Perplexity + Google Sheets: When a new chat is started in LiveChat, Perplexity AI analyzes the initial customer message for sentiment. This sentiment analysis, along with relevant chat details, is then logged as a new row in a Google Sheet to track customer sentiment trends over time.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context β all visually, and without code.
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About AI: Perplexity
Integrate Perplexity AI in Latenode to automate research and content creation. Get instant, accurate answers and summaries inside your workflows. Use AI: Perplexity to enrich data, generate reports, or classify information. Automate complex tasks by combining AI results with other apps and logic in Latenode.
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How can I connect my LiveChat account to AI: Perplexity using Latenode?
To connect your LiveChat account to AI: Perplexity on Latenode, follow these steps:
Can I automatically summarize LiveChat conversations using AI: Perplexity?
Yes, easily! Latenode allows you to trigger AI: Perplexity to summarize chats. Save time and quickly grasp key customer issues with AI-powered summaries.
What types of tasks can I perform by integrating LiveChat with AI: Perplexity?
Integrating LiveChat with AI: Perplexity allows you to perform various tasks, including:
Can I use custom prompts for AI: Perplexity within LiveChat workflows?
Yes, Latenode's flexible prompt blocks let you tailor AI: Perplexity's responses, ensuring accuracy and relevance within LiveChat.
Are there any limitations to the LiveChat and AI: Perplexity integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: