How to connect LiveChat and Apify
Create a New Scenario to Connect LiveChat and Apify
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Apify will be your first step. To do this, click "Choose an app," find LiveChat or Apify, and select the appropriate trigger to start the scenario.

Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.

LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Apify Node
Next, click the plus (+) icon on the LiveChat node, select Apify from the list of available apps, and choose the action you need from the list of nodes within Apify.

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Authenticate Apify
Now, click the Apify node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Apify settings. Authentication allows you to use Apify through Latenode.
Configure the LiveChat and Apify Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Apify Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring LiveChat, Apify, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Apify integration works as expected. Depending on your setup, data should flow between LiveChat and Apify (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Apify
LiveChat + Apify + Slack: When a chat is deactivated in LiveChat, Apify scrapes the website mentioned in the chat. If new leads are found, a message is sent to a designated Slack channel.
Apify + LiveChat + Google Sheets: When an Apify task finishes running, the data scraped is added to a Google Sheet. A notification about the updated data is then sent to LiveChat agents.
LiveChat and Apify integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Apify
Use Apify in Latenode to extract web data at scale for lead generation, market research, and more. Apify handles complex scraping, while Latenode orchestrates the data: trigger workflows, transform results with AI, and send data to any app. Automate web actions visually and affordably.
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See how Latenode works
FAQ LiveChat and Apify
How can I connect my LiveChat account to Apify using Latenode?
To connect your LiveChat account to Apify on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Apify accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically extract data from customer chats to enhance lead generation?
Yes, you can! Latenode allows you to extract chat data with Apify actors, enriching leads. This data can be used to personalize future interactions, boosted by Latenode's AI and data parsing tools.
What types of tasks can I perform by integrating LiveChat with Apify?
Integrating LiveChat with Apify allows you to perform various tasks, including:
- Scrape website data based on customer inquiries received in LiveChat.
- Automatically create and update customer profiles using data from both platforms.
- Trigger Apify actors to research customer issues mentioned in LiveChat.
- Analyze chat transcripts for sentiment and feedback using AI processing steps.
- Send automated messages in LiveChat based on Apify data monitoring triggers.
HowcanIautomateroutineworkflowsinLiveChatusingApifyandLatenode?
Latenode’s visual editor makes it easy. Create workflows to automatically route chats based on insights from Apify actors, saving time and improving efficiency.
Are there any limitations to the LiveChat and Apify integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits of the LiveChat and Apify APIs still apply.
- Complex data transformations may require JavaScript code.
- Real-time data processing depends on the speed of the external APIs.