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How to connect LiveChat and Asana
Create a New Scenario to Connect LiveChat and Asana
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Asana will be your first step. To do this, click "Choose an app," find LiveChat or Asana, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Asana Node
Next, click the plus (+) icon on the LiveChat node, select Asana from the list of available apps, and choose the action you need from the list of nodes within Asana.
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Authenticate Asana
Now, click the Asana node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Asana settings. Authentication allows you to use Asana through Latenode.
Configure the LiveChat and Asana Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Asana Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring LiveChat, Asana, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Asana integration works as expected. Depending on your setup, data should flow between LiveChat and Asana (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Asana
LiveChat + Asana + Slack: When a LiveChat thread is tagged, a task is created in Asana. A Slack message is then sent to a designated channel to notify the team about the new task.
Asana + LiveChat + Jira: When a new task is created in Asana, a message is sent to a specific LiveChat user (project manager). Additionally, a linked issue is created in Jira to track the task's progress.
LiveChat and Asana integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Asana
Automate Asana task management inside Latenode workflows. Create projects, assign tasks, and update statuses based on triggers from other apps (like forms or CRMs). Keep project data synchronized across systems. Use Latenode's visual editor and code blocks for custom Asana logic without complex scripting.
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See how Latenode works
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FAQ LiveChat and Asana
How can I connect my LiveChat account to Asana using Latenode?
To connect your LiveChat account to Asana on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Asana accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Asana tasks from new LiveChat conversations?
Yes, you can! Latenode lets you trigger Asana task creation directly from LiveChat interactions. This ensures efficient task management and no missed customer requests.
What types of tasks can I perform by integrating LiveChat with Asana?
Integrating LiveChat with Asana allows you to perform various tasks, including:
- Automatically create Asana tasks from new LiveChat transcripts.
- Assign Asana tasks based on LiveChat conversation keywords.
- Update Asana task statuses based on LiveChat conversation outcomes.
- Send LiveChat notifications when Asana tasks are completed.
- Track LiveChat support volume by creating Asana project summaries.
Can I customize how LiveChat data is mapped to Asana fields?
Yes! Latenode's flexible data mapping lets you precisely control how LiveChat information populates Asana fields, plus add custom JavaScript transformations.
Are there any limitations to the LiveChat and Asana integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex workflows with excessive steps may impact performance.
- Some advanced LiveChat or Asana features may not be directly supported.
- Real-time updates depend on the API rate limits of both platforms.
