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How to connect LiveChat and Avaza
Create a New Scenario to Connect LiveChat and Avaza
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Avaza will be your first step. To do this, click "Choose an app," find LiveChat or Avaza, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Avaza Node
Next, click the plus (+) icon on the LiveChat node, select Avaza from the list of available apps, and choose the action you need from the list of nodes within Avaza.
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Authenticate Avaza
Now, click the Avaza node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Avaza settings. Authentication allows you to use Avaza through Latenode.
Configure the LiveChat and Avaza Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Avaza Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring LiveChat, Avaza, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Avaza integration works as expected. Depending on your setup, data should flow between LiveChat and Avaza (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Avaza
LiveChat + Avaza + Slack: When a new client initiates a chat in LiveChat, a corresponding project is automatically created in Avaza. The project team then receives a notification in Slack about the new project.
Avaza + LiveChat + Google Sheets: When an Avaza project exceeds its budget, the issue is logged in Google Sheets, and the support team is notified via LiveChat.
LiveChat and Avaza integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Avaza
Automate project management with Avaza in Latenode. Create flows that sync tasks, track time, and manage expenses automatically. Use Latenode's visual editor to tailor Avaza workflows and connect them to other apps. Streamline reporting and billing cycles with no-code logic and custom scripts for efficient project oversight.
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See how Latenode works
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FAQ LiveChat and Avaza
How can I connect my LiveChat account to Avaza using Latenode?
To connect your LiveChat account to Avaza on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Avaza accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Avaza tasks from new LiveChat conversations?
Yes, easily! Latenode's visual editor lets you map LiveChat data to Avaza tasks. This saves time and ensures no customer request is missed.
What types of tasks can I perform by integrating LiveChat with Avaza?
Integrating LiveChat with Avaza allows you to perform various tasks, including:
- Creating new Avaza projects from LiveChat support requests.
- Adding LiveChat transcripts to Avaza task comments.
- Updating Avaza task statuses based on LiveChat conversation outcomes.
- Sending LiveChat notifications upon Avaza task completion.
- Automatically assigning Avaza tasks based on LiveChat agent performance.
Can I trigger LiveChat chats based on Avaza project status changes?
Yes! Use Latenode to monitor Avaza for updates. Trigger personalized LiveChat messages to keep clients informed and engaged.
Are there any limitations to the LiveChat and Avaza integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- The integration is limited by the APIs offered by LiveChat and Avaza.
- Rate limits imposed by LiveChat and Avaza may affect high-volume workflows.
