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How to connect LiveChat and Beamer
Create a New Scenario to Connect LiveChat and Beamer
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Beamer will be your first step. To do this, click "Choose an app," find LiveChat or Beamer, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Beamer Node
Next, click the plus (+) icon on the LiveChat node, select Beamer from the list of available apps, and choose the action you need from the list of nodes within Beamer.
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Authenticate Beamer
Now, click the Beamer node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Beamer settings. Authentication allows you to use Beamer through Latenode.
Configure the LiveChat and Beamer Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Beamer Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring LiveChat, Beamer, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Beamer integration works as expected. Depending on your setup, data should flow between LiveChat and Beamer (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Beamer
LiveChat + Beamer + Slack: When a chat is deactivated in LiveChat, the contents are summarized and posted as a new post in Beamer. A notification with a link to the Beamer post is then sent to a specified Slack channel.
Beamer + LiveChat + HubSpot: When a new user reacts on a Beamer post, their information is used to create a new contact in HubSpot. Subsequently, an invitation to start a live chat is sent to the same user.
LiveChat and Beamer integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Beamer
Use Beamer in Latenode to automate product update notifications based on user behavior. Trigger targeted announcements directly within your workflows. Combine Beamer with Latenode's data transformation and scheduling tools for more precise and automated communication. Scale your outreach without complex coding.
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See how Latenode works
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FAQ LiveChat and Beamer
How can I connect my LiveChat account to Beamer using Latenode?
To connect your LiveChat account to Beamer on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Beamer accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically announce new LiveChat features via Beamer?
Yes, you can! Latenode lets you trigger Beamer updates whenever new features are discussed in LiveChat, keeping users informed and engaged. Leverage no-code blocks and custom logic.
What types of tasks can I perform by integrating LiveChat with Beamer?
Integrating LiveChat with Beamer allows you to perform various tasks, including:
- Post Beamer updates based on LiveChat conversation sentiment.
- Create new Beamer announcements when a LiveChat support ticket closes.
- Send personalized Beamer notifications to users after LiveChat interactions.
- Track LiveChat customer feedback and publish it automatically on Beamer.
- Trigger LiveChat greetings based on Beamer user segments and their activity.
How do I handle LiveChat attachments in my Latenode workflows?
Latenode supports accessing and processing LiveChat attachments. Use file parsing blocks or custom JavaScript to extract data and manage files effectively.
Are there any limitations to the LiveChat and Beamer integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex workflow logic might require some JavaScript coding.
- Rate limits on the LiveChat and Beamer APIs still apply.
- Historical data migration between the two apps requires custom scripts.
