How to connect LiveChat and Bitbucket
Create a New Scenario to Connect LiveChat and Bitbucket
In the workspace, click the โCreate New Scenarioโ button.

Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Bitbucket will be your first step. To do this, click "Choose an app," find LiveChat or Bitbucket, and select the appropriate trigger to start the scenario.

Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.

LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Bitbucket Node
Next, click the plus (+) icon on the LiveChat node, select Bitbucket from the list of available apps, and choose the action you need from the list of nodes within Bitbucket.

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Authenticate Bitbucket
Now, click the Bitbucket node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Bitbucket settings. Authentication allows you to use Bitbucket through Latenode.
Configure the LiveChat and Bitbucket Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Bitbucket Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donโt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring LiveChat, Bitbucket, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the LiveChat and Bitbucket integration works as expected. Depending on your setup, data should flow between LiveChat and Bitbucket (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Bitbucket
LiveChat + Jira + Bitbucket: When a LiveChat thread is tagged with a specific tag (e.g., 'code change'), a new Jira issue is created. The Bitbucket issue is then linked to the Jira issue.
Bitbucket + LiveChat + Slack: When a new commit is made to a Bitbucket repository, a message is sent to a Slack channel, notifying the dev team. The message includes details about the commit and a link to the changes, and the LiveChat agents will receive a notification.
LiveChat and Bitbucket integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context โ all visually, and without code.
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About Bitbucket
Automate code deployments and issue tracking by connecting Bitbucket to Latenode. Trigger workflows on commit events, automatically update project management tools, and send notifications. Latenode provides a visual editor, affordable scaling, and custom JS nodes for complex branching and data transformation. Streamline your DevOps pipeline with flexible automation.
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FAQ LiveChat and Bitbucket
How can I connect my LiveChat account to Bitbucket using Latenode?
To connect your LiveChat account to Bitbucket on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Bitbucket accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I create Bitbucket issues from LiveChat conversations?
Yes, you can! Latenode allows triggering Bitbucket issue creation directly from LiveChat. Capture key support requests as trackable issues, improving response time and developer workflow.
What types of tasks can I perform by integrating LiveChat with Bitbucket?
Integrating LiveChat with Bitbucket allows you to perform various tasks, including:
- Automatically create Bitbucket issues from tagged LiveChat conversations.
- Send LiveChat transcripts to Bitbucket issue comments for context.
- Update issue status in Bitbucket based on LiveChat support resolution.
- Notify LiveChat agents when Bitbucket issues are resolved.
- Track new feature requests from LiveChat in Bitbucket projects.
Can I use AI to summarize LiveChat transcripts before posting to Bitbucket?
Yes! Latenode's AI blocks can summarize conversations and extract relevant data for cleaner Bitbucket issues, saving time and increasing clarity.
Are there any limitations to the LiveChat and Bitbucket integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex custom fields in Bitbucket may require JavaScript for full integration.
- High LiveChat volume may impact performance; consider scaling resources.
- File attachments from LiveChat are not automatically transferred to Bitbucket.