How to connect LiveChat and Bitly
Create a New Scenario to Connect LiveChat and Bitly
In the workspace, click the โCreate New Scenarioโ button.

Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Bitly will be your first step. To do this, click "Choose an app," find LiveChat or Bitly, and select the appropriate trigger to start the scenario.

Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.

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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Bitly Node
Next, click the plus (+) icon on the LiveChat node, select Bitly from the list of available apps, and choose the action you need from the list of nodes within Bitly.

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Authenticate Bitly
Now, click the Bitly node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Bitly settings. Authentication allows you to use Bitly through Latenode.
Configure the LiveChat and Bitly Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Bitly Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donโt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Save and Activate the Scenario
After configuring LiveChat, Bitly, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the LiveChat and Bitly integration works as expected. Depending on your setup, data should flow between LiveChat and Bitly (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Bitly
LiveChat + Bitly + Google Sheets: When a new chat is initiated in LiveChat, shorten the chat URL using Bitly. Then, save the shortened URL along with other chat details into a Google Sheet for further analysis.
Bitly + LiveChat + Slack: When a shortened Bitly link is expanded (presumably clicked), send a notification to LiveChat to proactively engage with the user. Simultaneously, notify the team on Slack about the link click.
LiveChat and Bitly integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context โ all visually, and without code.
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About Bitly
Use Bitly in Latenode to automatically shorten and track links within your workflows. Share campaign URLs, monitor click rates, and optimize outreach directly from your automated processes. Combine Bitly's link management with Latenode's flexible logic and data integrations for end-to-end control, avoiding manual updates and broken flows.
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See how Latenode works
FAQ LiveChat and Bitly
How can I connect my LiveChat account to Bitly using Latenode?
To connect your LiveChat account to Bitly on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Bitly accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I shorten LiveChat links automatically with Bitly?
Yes, you can! Latenode automates link shortening for better tracking. Analyze click-through rates to optimize LiveChat support and marketing efforts, boosting engagement.
What types of tasks can I perform by integrating LiveChat with Bitly?
Integrating LiveChat with Bitly allows you to perform various tasks, including:
- Automatically shortening links shared in LiveChat conversations.
- Tracking the number of clicks on links shared via LiveChat.
- Creating custom branded links for LiveChat promotions.
- Generating Bitly links when new LiveChat tickets are created.
- Adding LiveChat conversation data to Bitly link analytics.
HowdoesLatencodeenhancetheLiveChatautomationexperience?
Latenode enhances it with no-code blocks, JavaScript, and AI. Customize workflows beyond basic integrations for sophisticated automation and scaling.
Are there any limitations to the LiveChat and Bitly integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Bitly link customization options are subject to your Bitly subscription plan.
- Real-time click data in Latenode is dependent on Bitly's API availability.
- Rate limits apply based on your LiveChat and Bitly accounts' plans.