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How to connect LiveChat and Blue
Create a New Scenario to Connect LiveChat and Blue
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Blue will be your first step. To do this, click "Choose an app," find LiveChat or Blue, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Blue Node
Next, click the plus (+) icon on the LiveChat node, select Blue from the list of available apps, and choose the action you need from the list of nodes within Blue.
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Authenticate Blue
Now, click the Blue node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Blue settings. Authentication allows you to use Blue through Latenode.
Configure the LiveChat and Blue Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Blue Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring LiveChat, Blue, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Blue integration works as expected. Depending on your setup, data should flow between LiveChat and Blue (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Blue
LiveChat + Slack: When a new chat starts in LiveChat, and a thread is tagged (presumably for urgency), a message is sent to a designated Slack channel to alert the team.
LiveChat + Blue + Google Sheets: When a LiveChat support ticket is deactivated, trigger a project event in Blue to create a survey, and upon project event completion, the survey results are added as a new row in Google Sheets to track satisfaction scores.
LiveChat and Blue integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Blue
Use Blue in Latenode to streamline data validation. Catch errors early by adding pre-built Blue validation nodes to any workflow. Automate data cleansing and standardization before it reaches your database, avoiding inconsistencies. Benefit from Latenode’s visual editor and scaling features.
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See how Latenode works
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FAQ LiveChat and Blue
How can I connect my LiveChat account to Blue using Latenode?
To connect your LiveChat account to Blue on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Blue accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically add new LiveChat contacts to Blue?
Yes, you can! Latenode's visual editor simplifies this, letting you map data and trigger actions in Blue when new contacts appear in LiveChat. Streamline lead management easily.
What types of tasks can I perform by integrating LiveChat with Blue?
Integrating LiveChat with Blue allows you to perform various tasks, including:
- Create new Blue contacts from LiveChat conversations.
- Update Blue contact details based on LiveChat interactions.
- Send automated Blue SMS messages after a LiveChat session.
- Track LiveChat conversation sentiment within Blue records.
- Generate Blue tasks based on LiveChat support requests.
How secure is my LiveChat data when using Latenode integrations?
Latenode uses secure authentication protocols to protect your data during integration, and lets you control data access and flow between apps.
Are there any limitations to the LiveChat and Blue integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits from LiveChat and Blue API may impact high-volume workflows.
- Complex data transformations might require custom JavaScript code.
- Advanced Blue features may not have dedicated no-code Latenode blocks.
