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How to connect LiveChat and Bouncer
Create a New Scenario to Connect LiveChat and Bouncer
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Bouncer will be your first step. To do this, click "Choose an app," find LiveChat or Bouncer, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Bouncer Node
Next, click the plus (+) icon on the LiveChat node, select Bouncer from the list of available apps, and choose the action you need from the list of nodes within Bouncer.
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Authenticate Bouncer
Now, click the Bouncer node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Bouncer settings. Authentication allows you to use Bouncer through Latenode.
Configure the LiveChat and Bouncer Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Bouncer Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring LiveChat, Bouncer, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Bouncer integration works as expected. Depending on your setup, data should flow between LiveChat and Bouncer (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Bouncer
LiveChat + Bouncer + Mailchimp: When a new chat comes in via LiveChat, the email address is extracted and verified by Bouncer. If the email is valid, the address is added to a Mailchimp list.
Bouncer + LiveChat + Slack: When Bouncer verifies an email address and flags it as invalid, a notification is sent to a designated Slack channel to alert the agent who handled the initial LiveChat conversation.
LiveChat and Bouncer integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Bouncer
Use Bouncer in Latenode to verify email deliverability inside your marketing automation. Connect it to lead sources, CRMs, or signup forms. Stop sending emails to invalid addresses and improve sender reputation directly from your Latenode workflows. Add custom logic via JavaScript for advanced filtering.
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See how Latenode works
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FAQ LiveChat and Bouncer
How can I connect my LiveChat account to Bouncer using Latenode?
To connect your LiveChat account to Bouncer on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Bouncer accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically ban abusive LiveChat users?
Yes, using Latenode! Connect LiveChat to Bouncer to automatically ban users based on chat content. Latenode's no-code logic and AI tools enable precise filtering and moderation to protect your community.
What types of tasks can I perform by integrating LiveChat with Bouncer?
Integrating LiveChat with Bouncer allows you to perform various tasks, including:
- Automatically banning users based on profanity detected in LiveChat.
- Creating detailed reports on chat violations and user behavior.
- Delaying the banning of a user after a set number of warnings.
- Adding a user to a specific Bouncer list based on chat keywords.
- Tagging chats for review when suspicious activity is detected.
CanIuseLatenodetoanalyzeLiveChattranscriptsforfraudulentactivity?
Yes! Latenode can parse chat transcripts and utilize AI models to identify patterns indicative of fraud, triggering alerts or automated actions via Bouncer.
Are there any limitations to the LiveChat and Bouncer integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by LiveChat and Bouncer APIs may affect performance.
- Complex workflow logic might require some JavaScript coding knowledge.
- Historical LiveChat data migration to Bouncer may require custom solutions.
